Cheyenne Macisco
Jacksonville,NC
Summary
United States Marine Corps veteran with 4 years of experience in troubleshooting computers, customer service, and account management. Consistently recognized for precision, efficiency, and attention to detail. Calm under pressure with superior time management and conflict resolution skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Data Systems Administrator
United States Marine Corps
07.2021 - 06.2025
- Assisted in the course development of a completely new Military Occupational Specialty (MOS).
- Support a myriad of computer and Network Operating Systems (NOS) to include versions of Linux, Microsoft, and Unix, to enable command and control. Typical duties include active directory administration, Domain Name Service (DNS) Public Key Infrastructure (PKI), Warfighting Systems, Database administration and Unified Communications.
- Familiar with command line interface and tools (CLI), performance monitoring, client/server configuration, voice and video services, storage administration, virtualization, collaborative tools, and troubleshooting of hardware/software.
- Currently broadening the development of entry-level and mid-level System Administrator Course to further enhance civilian educational accreditation.
- Supervisor for more than 35 entry-level Data System Administrator Marines
- Over 1000 hours of instruction and supervision of virtualization, server, and end client builds.
- Maintained accountability of all network classified material.
- Maintained accountability of over 200 network items and end devices, totaling more than $1.65 million dollars.
- Created unclassified and classified servers to connect to Division level networks.
- Conducted and supervised the installation, configuration, operation, integration, protection, maintenance and troubleshooting of cyber communication systems.
- Day-to-day LAN manager to supervise entry-level Systems and Network Administrators.
- Implemented the cyber network plan given by the Senior Systems and Network Administrator or higher.
- Installed and configured standard Marine Corps workstations, servers, and peripherals.
- Installed and configured electronic messaging systems.
- Maintained LAN end user devices, to include installation, configuration, and troubleshooting.
- Completed the installation, configuring and management of cyber network systems in both stand alone and client-server environments.
- Installed, configured and maintained cyber services for both hardware and software.
- Evaluated and resolved customer information system problems for both hardware and software.
- Maximized quality assurance standards and controlled downtime to meet revenue targets.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Resolved customer concerns in an efficient and knowledgeable manner to promote satisfaction and loyalty.
- Handled incoming and outgoing mail.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Created and disseminated team-based communications such as newsletters to enhance collaboration and morale between office employees.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Verified data integrity and accuracy.
- Assisted 40 customers in an average of 3 hours by answering questions, responding to inquiries and handling telephone requests.
- Managed training for 180 employees.
- Managed accountability
Education
High School Diploma -
Ocean Lakes High School
Virginia Beach, VA06-2021
Skills
- Equipment accountability
- Managing training
- Critical thinking
- Strong leader
- Time management
- Team leader
- Supervising personnel
- Customer service
- Troubleshooting computers
- Creating users accounts
- Communication
- Interpersonal Skills
- Hard work ethic
- Attention to detail
- Problem solving
- Teamwork
- Computer Literacy
- Decision-making
- Dependability
- SECURITY: Secret
- Problem-solving
- Multitasking
- Reliability
- Adaptability and flexibility
- Interpersonal skills
- Effective communication
- Task prioritization
- OPERATING SYSTEMS: Windows XP, Vista, 7, 8, 10; Windows Server 2003, 2008, 2012, 2016; Vmware ESXi 5, 55, 6, 65
- Windows server administration
- Server hardware maintenance
- Incident management
Timeline
Data Systems Administrator
United States Marine Corps
07.2021 - 06.2025
High School Diploma -
Ocean Lakes High School
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