Cheyenne Mansfield
Williford
Summary
Dynamic professional with a proven track record in package handling efficiency at FedEx, compassionate client care at Ozark Adult Personal Care, and exceptional customer service at Walmart. Skilled in heavy lifting and relationship building, I've significantly reduced damage rates and enhanced customer loyalty. Expert in leveraging critical thinking and team collaboration to achieve organizational goals.
Overview
4
4
years of professional experience
Work History
Package Handler
FedEx
02.2023 - 01.2025
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Personal Care Assistant
Ozark Adult Personal Care
06.2021 - 02.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Customer Service Representative
Walmart
09.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
General -
Arkansas Connection Academy
Bentonville, AR06.2023
Skills
- Heavy lifting
- Team collaboration
- Package unloading
- Truck loading and unloading
- Label reading
- Fragile item handling
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Compassionate care
- HIPAA compliance
- Daily living assistance
- Medication reminders
- Patient documentation
- Patient services
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Client relations
- Customer satisfaction measurement
- Call center operations
- Follow-up skills
- Live chat support
Languages
English
Native or Bilingual
Timeline
Package Handler
FedEx
02.2023 - 01.2025
Personal Care Assistant
Ozark Adult Personal Care
06.2021 - 02.2023
Customer Service Representative
Walmart
09.2020 - 03.2021
General -
Arkansas Connection Academy
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