Cheyenne Perez
Deer Park,NY
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at Gamestop. Proven ability to enhance customer engagement and drive sales through effective communication and problem-solving skills. Recognized for optimizing operations and maintaining high satisfaction rates, while ensuring safety and efficiency in all tasks. Always looking to learn more and improve my skillsets.
Overview
15
15
years of professional experience
Work History
Uber Driver
Uber
Long Island
11.2023 - Current
- Provided safe and efficient transportation for passengers and parcels across various locations.
- Monitored vehicle performance and conducted routine maintenance checks to ensure reliability.
- Utilized GPS technology to optimize routes and reduce travel time.
- Delivered exceptional customer service by addressing passenger inquiries and concerns.
Citation Operations
Buspatrol
Hauppauge, NY
09.2021 - 10.2025
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Server
Popeis Clam Bar
Deer Park, NY
09.2019 - 05.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with kitchen staff to coordinate orders and resolve issues promptly, taking special care of allergy and other accomodations.
- Trained new servers on restaurant procedures and customer service standards.
- Upsold drinks and specials to enhance sales by 20%
Sales Lead Keyholder
Slam Vape
Deer Park, NY
03.2018 - 09.2019
- Oversaw inventory management systems, ensuring optimal stock levels.
- Led team to enhance customer engagement through tailored product recommendations.
- Analyzed sales trends to develop strategies that increased product visibility.
- Opening, closing duties, and cash handling.
Main Bartender
Ruby Tuesday Restaurant
Deer Park, NY
05.2016 - 04.2018
- Managed bar inventory and ordered supplies to ensure optimal stock levels.
- Trained and mentored junior bartenders on mixology techniques and customer service excellence.
- Implemented efficient workflow processes to reduce service time during peak hours.
- Maintained bar cleanliness and compliance with health and safety regulations consistently.
- Analyzed customer feedback to improve drink offerings and overall service quality.
Key Holder
Battlegrounds Gaming
Shirley, NY
09.2014 - 03.2016
- Managed daily store operations and maintained inventory accuracy.
- Oversaw cash handling procedures and ensured financial compliance.
- Implemented sales strategies to enhance customer engagement and satisfaction.
- Coordinated promotional events and tournements to drive foot traffic and sales growth.
Assistant Store Manager
Gamestop
Brentwood, NY
09.2011 - 09.2013
- Supervised daily store operations, ensuring exceptional customer service and compliance with company policies.
- Led team training initiatives to enhance product knowledge and improve sales techniques.
- Managed inventory control processes, optimizing stock levels to meet customer demand efficiently.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and product placements.
- Collaborated with upper management on store layout redesigns to enhance shopping experience and increase foot traffic.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction rates through proactive engagement strategies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
High School Diploma -
Islip High School
Islip, NYSkills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and trustworthy
- Safe driving practices
- Attention to detail
- Efficiency and time management
- Safety-focused
- Effective communication skills
- Multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Uber Driver
Uber
11.2023 - Current
Citation Operations
Buspatrol
09.2021 - 10.2025
Server
Popeis Clam Bar
09.2019 - 05.2022
Sales Lead Keyholder
Slam Vape
03.2018 - 09.2019
Main Bartender
Ruby Tuesday Restaurant
05.2016 - 04.2018
Key Holder
Battlegrounds Gaming
09.2014 - 03.2016
Assistant Store Manager
Gamestop
09.2011 - 09.2013
High School Diploma -
Islip High School