Cheyenne Randolph
Baton Rouge,LA
Summary
Dynamic team member with a proven track record at Urban Air Trampoline and Adventure Park, excelling in customer service and teamwork. Recognized for enhancing guest satisfaction through effective problem-solving and clear communication. Skilled in cash handling and training new staff, consistently achieving operational goals while maintaining a safe and organized environment.
Overview
1
1
year of professional experience
Work History
Team Member
Urban Air Trampoline and Adventure Park
Denham Springs, LA
09.2025 - Current
- Assisted with daily park operations, ensuring a safe and enjoyable environment for guests.
- Engaged with customers, providing information about attractions and promoting safety guidelines.
- Maintained cleanliness and organization of facilities to enhance guest experience.
- Supported team members in executing events and activities smoothly throughout the park.
- Monitored equipment usage, reporting issues to ensure timely repairs and maintenance.
- Adapted quickly to changing circumstances during peak hours, prioritizing efficiency in service delivery.
- Collaborated with staff to develop strategies for improving guest satisfaction and engagement.
- Participated in training sessions to enhance knowledge of safety protocols and operational procedures.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Monitored and verified merchandise for proper prices and labels.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Team Member
Urban Air Trampoline and Adventure Park
Lake Charles
08.2024 - 08.2025
- Assisted guests with safety instructions and equipment usage to enhance visitor experience.
- Maintained cleanliness and organization of park areas to ensure a safe environment.
- Collaborated with team members to set up and dismantle attractions efficiently.
- Responded to guest inquiries promptly, providing information on park activities and policies.
- Supported event operations by preparing spaces and assisting with guest engagement activities.
- Monitored park facilities for maintenance needs, reporting issues to management as necessary.
Education
High School Diploma - Bachelors of Science
Westlake High School
Westlake, LASkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Following instructions
- Cash handling
- Cleaning
- Leadership qualities
- Computer skills
- Creativity and innovation
- Organizing work stations
- Goal setting and achievement
- Training and mentoring
Timeline
Team Member
Urban Air Trampoline and Adventure Park
09.2025 - Current
Team Member
Urban Air Trampoline and Adventure Park
08.2024 - 08.2025
High School Diploma - Bachelors of Science
Westlake High School