Cheyenne Reese
Jacksonville
Summary
Highly skilled Fraud Operations Specialist with considerable experience in the financial services industry. Strong knowledge of fraud detection, investigation, and prevention strategies. Demonstrated skills in data analysis, risk management, and regulatory compliance. Significant contributions made towards improving operational efficiency and reducing fraudulent activities in previous roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fraud Operations Specialist
Citibank
Jacksonville
03.2025 - Current
- Analyzed fraud patterns using advanced detection tools and software.
- Collaborated with compliance teams to ensure regulatory adherence.
- Investigated suspicious cases and documented findings thoroughly.
- Developed reports to summarize investigation outcomes for management review.
- Analyzed customer profiles to identify any abnormal or suspicious behavior.
- Coordinated with internal teams to investigate suspect transactions and take appropriate action.
- Monitored customer account activities for potential money laundering activities or other suspicious behavior.
Customer Service Representative
Citibank
Jacksonville
01.2024 - Current
- Assisted customers with account inquiries and transactions through various communication channels.
- Collaborated with team members to enhance service delivery and customer satisfaction levels.
- Resolved customer complaints effectively using problem-solving skills and product knowledge.
- Educated customers on banking products and services to promote informed decisions.
- Trained new representatives on company policies and customer service best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Medical Office Specialist
Boorland Groover
Jacksonville
11.2021 - 05.2023
- Assisted healthcare providers with patient intake and documentation procedures.
- Coordinated insurance verification and pre-authorization processes for patients.
- Maintained organized patient files and ensured compliance with privacy regulations.
- Trained new staff on office protocols and best practices in patient care.
- Greeted patients upon arrival at the office, checked in patients, collected necessary paperwork, and provided directions to exam rooms.
- Ensured compliance with HIPAA regulations regarding the privacy of patient information.
- Performed data entry of patient information into the electronic health records system.
- Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
Cashier
Publix
Jacksonville
02.2017 - 05.2021
- Collaborated with team members to ensure smooth store operations daily.
- Resolved customer complaints promptly to enhance the shopping experience effectively.
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Baldwin Middle Senior High School
Jacksonville, FL05-2018
Skills
- Fraud detection
- Regulatory compliance
- Data analysis
- Investigation techniques
- Report development
- Customer relationship management
- Risk assessment
- Training facilitation
- Anti-fraud systems
- Fraud analysis
- Suspicious activity investigation
- Data reporting
- Effective communication
- Attention to detail
- Banking operations
- Trained in SAR
Certification
- CPR Certification
Leadership
- Mentor for Costco customer service, New hire class, December 2024.
- Acting TSP for Costco customer service New Hire class January 2025.
- Mentor for American Airlines customer service, New Hire Class January 2025.
Timeline
Fraud Operations Specialist
Citibank
03.2025 - Current
Customer Service Representative
Citibank
01.2024 - Current
Medical Office Specialist
Boorland Groover
11.2021 - 05.2023
Cashier
Publix
02.2017 - 05.2021
High School Diploma -
Baldwin Middle Senior High School
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