Cheyenne Sharp
Grand Prairie,TX
Summary
Highly vigilant and reliable with experience in maintaining secure environments for various establishments including retail, corporate, and event settings. Skilled in monitoring surveillance equipment, conducting patrols, and managing access control with keen observation abilities to detect suspicious activities and enforce property rules. Proven track record in de-escalating potential conflicts and effectively communicating with law enforcement to ensure safety and security. Demonstrated impact in previous positions by reducing incidents of theft and ensuring the well-being of employees and visitors through proactive security measures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Flex Officer
Allied Universal
Dallas, TX
04.2025 - Current
- As a flex officer, you play a key role in maintaining safety and security across multiple client locations. This position requires flexibility, as you'll cover shifts on short notice, fill in for absent officers, and respond to evolving security needs. Duties include patrolling assigned areas, monitoring surveillance systems, enforcing site protocols, and responding to incidents promptly and professionally. You must be adaptable, reliable, and able to work varied schedules, including nights, weekends, and holidays.
Customer Service Representative
Brosnan Security
Houston, TX
08.2024 - 04.2025
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Team Lead
LAZ parking
Houston, TX
01.2024 - 01.2025
- Resolved escalated customer complaints or queries promptly and efficiently.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Supervisor
Four Seasons
Houston, TX
11.2023 - 06.2024
- Oversaw the shift to ensure smooth operations, facilitated regular training sessions, and performed audits to maintain quality and compliance.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Created new strategies for improving customer service standards within the organization.
Security Guard
GardaWorld
Houston, TX
08.2023 - 02.2024
- Conducted patrols throughout the plant and created identification badges for both visitors and employees.
Call Center Receptionist
Amazon
Spring, TX
09.2022 - 01.2023
- Generated detailed reports on call center productivity levels for management review.
- Conducted regular audits of call center activities to ensure compliance with established standards.
- Developed strategies to improve call center performance and customer service standards.
Education
Bachelor's degree - Entrepreneurship
University of Houston
Houston, TX06-2027
Skills
- Communications
- Microsoft Word
- Microsoft Office
- Excel
- Serving experience
- Customer service
- Project management
- Data analysis
- Team building
- Problem solving
Certification
- Lash Extensions, 10/01/23, Present
- Driver's License, Active
- CPR, Active
Timeline
Flex Officer
Allied Universal
04.2025 - Current
Customer Service Representative
Brosnan Security
08.2024 - 04.2025
Team Lead
LAZ parking
01.2024 - 01.2025
Supervisor
Four Seasons
11.2023 - 06.2024
Security Guard
GardaWorld
08.2023 - 02.2024
Call Center Receptionist
Amazon
09.2022 - 01.2023
Bachelor's degree - Entrepreneurship
University of Houston