Cheyenne Snow
Member Service Representative
Benton Harbor,MI
Summary
Thorough Member Services Representative recognized for applying communication strengths and upselling techniques to boost sales. Hardworking professional offering eight years of experience rendering support and services to membership-based clients. Versed in investigating complaints and concerns, quickly processing orders and cross-selling products.
Overview
11
11
years of professional experience
Work History
Member Service Advisor
United Federal Credit Union
11.2022 - 04.2024
- Provided excellent customer service to members and guests in person, by phone, and electronically.
- Assisted members with account inquiries, loan applications, and balance transfers.
- Processed deposits, withdrawals, payments, check cashing transactions and other financial services for members.
- Maintained accurate records of member accounts using the computer system.
- Resolved account discrepancies and investigated disputed charges quickly and efficiently.
- Performed cross-selling activities to meet individual member needs through product knowledge.
- Scheduled appointments for members seeking additional assistance or advice from financial advisors or senior managers.
- Adhered to policies and procedures set forth by the organization's code of conduct.
- Educated members on the benefits of utilizing online banking services available through the credit union website.
Optometric Technician/Receptionist
Advanced Family Eye Care
10.2017 - 11.2022
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Scheduled appointments for patients according to their needs and preferences.
- Instructed patients on how to properly use contact lenses or eyeglasses.
- Maintained a clean work environment by sterilizing instruments after each use.
- Provided guidance to patients regarding the selection of frames, lenses, and other eyewear accessories based on their individual requirements.
- Conducted vision screenings using automated refraction technology.
- Contacted insurance companies to verify coverage information prior to treatment.
- Prepared invoices for services rendered and collected payments from patients.
- Educated patients about the importance of regular eye exams and preventive care measures.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
- Administered diagnostic tests such as ophthalmoscopy, tonometry, and pachymetry.
- Answered phone calls from customers inquiring about services offered by the practice.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
Teller
Huntington National Bank
02.2015 - 06.2016
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
Ophthalmic Assistant
Great Lakes Eye Care
01.2025 - 04.2025
- Administered eye medications for dilation and treatment.
- Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Increased patient comprehension of treatment plans by effectively explaining procedures and addressing concerns.
- Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories.
- Checked patient vision, field, fundus, and other aspects for ophthalmologist.
- Assisted in the diagnosis of ocular conditions by performing various tests such as visual acuity measurements, tonometry readings, and optical coherence tomography scans.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Collaborated with insurance providers for accurate billing submissions and timely reimbursement of services rendered by the ophthalmology practice.
- Obtained and recorded patient medical history and past ocular history.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
Server and Hostess
The Lakehouse
06.2015 - 02.2016
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Service Coordinator
Meijer
04.2014 - 02.2015
- Handled merchandise returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Maintained store cleanliness and organization, creating a welcoming environment for shoppers.
- Collaborated with team members to achieve sales targets and support overall store success.
- Addressed customer inquiries and resolved issues, resulting in a higher retention rate.
- Provided exceptional service during high-volume periods, maintaining composure under pressure while delivering positive customer experiences.
- Monitored loss prevention efforts closely, assisting in identifying potential theft risks or suspicious activity within the store premises when required.
Education
Diploma -
Coloma High School
01.2014
Skills
- Customer Service Skills
- Computer Skills
- Transcription
- Front desk
- Medical Office Experience
- Medical Records
- Insurance Verification
- Medical Scheduling
- Triage
- EMR Systems
- HIPAA
- Communication skills
- Call Center Operations
- Training Abilities
- Complaint Handling
- Product Sales
- Member Retention
- Membership Renewals
- Service Upselling
- Healthcare Knowledge
- Account Management
- Financial Transactions
- Ophthalmic terminology
- Glaucoma screening
- Patient care
- Visual field testing
- HIPAA compliance
- EHR expertise
- Obtaining authorizations
- Ophthalmic imaging
- Visual acuity testing
- Insurance verification
- Customer Service Skills
- Appointment scheduling
- Medical history taking
- Color vision testing
- Slit-lamp examination
- Call triaging
- OCT scanning
- Scribe expertise
- Post-op workups
- Appointment management
- Eye anatomy
Timeline
Ophthalmic Assistant
Great Lakes Eye Care
01.2025 - 04.2025
Member Service Advisor
United Federal Credit Union
11.2022 - 04.2024
Optometric Technician/Receptionist
Advanced Family Eye Care
10.2017 - 11.2022
Server and Hostess
The Lakehouse
06.2015 - 02.2016
Teller
Huntington National Bank
02.2015 - 06.2016
Service Coordinator
Meijer
04.2014 - 02.2015
Diploma -
Coloma High School