Summary
Overview
Work History
Education
Certification
Timeline
Generic

CHEYENNE VIEIRA

Marietta,GA

Summary

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Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Phlebotomist/Laboratory Technician

Family Health Clinic of McDonough
05.2023 - 02.2025
  • Enhanced patient experience through compassionate care and communication during blood draw procedures
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely execution
  • Demonstrated adaptability by effectively performing over 100 blood draws on diverse patient populations, including challenging cases
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles


Customer Service Team Lead

Sertec /Chick-Fil-A
01.2021 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Handled approximately 40-50 incoming calls or escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials
  • Coached new team members on service techniques and provided scoring through quality assurance program.

Benefits Analyst

Morneau Shepell
03.2018 - 01.2021
  • Answer 10-20 inbound calls and respond to members inquiries regarding enrollment
  • Submit documentation that is required for enrollment of a child
  • Assist with any QLE, Including Death, Divorce, Marriage, Newborn, Gain of Other Coverage or Loss of Coverage, And Adoption documentation
  • Provide detailed and accurate information regarding medical coverage plans
  • Understanding and knowing HIPPA law, LOA, EEOC, Short/Long term Disability, Customer Service, EAP, Wage Work, DCFSA and Sick Leave Bank

Customer Service Representative

XPO Logistics
11.2016 - 02.2018
  • Answered 15-25 inbound calls and responded to customer inquiries regarding shipped/lost packages
  • Ensured accurate data entry and followed up with customers as required
  • Worked to resolve any issues in order to retain loyal business and increase client satisfaction
  • Built a rapport with customers while providing great customer service
  • Order Processing, Data Entry, Payment Processing

Customer Service Representative

AMC Theaters
01.2013 - 12.2016
  • Properly responded in a timely manner to all email complaints assisting with refunds, Any ticket issues, food, employees and location complaints
  • Escalating any customer email complaints while screen mirroring Supervisors computer to resolve issues
  • Identify issues, respond to concerns and follow up with satisfactory resolution within a timely manner
  • Coached employees through day-to-day work and complex problems.

Education

High School Diploma -

North Eastern Academy
New York, NY
05.2002

Certification

Certified Phlebotomist

Timeline

Phlebotomist/Laboratory Technician

Family Health Clinic of McDonough
05.2023 - 02.2025

Customer Service Team Lead

Sertec /Chick-Fil-A
01.2021 - 02.2025

Benefits Analyst

Morneau Shepell
03.2018 - 01.2021

Customer Service Representative

XPO Logistics
11.2016 - 02.2018

Customer Service Representative

AMC Theaters
01.2013 - 12.2016

High School Diploma -

North Eastern Academy

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