CHEYENNE VIEIRA
Marietta,GA
Summary
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Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Phlebotomist/Laboratory Technician
Family Health Clinic of McDonough
05.2023 - 02.2025
- Enhanced patient experience through compassionate care and communication during blood draw procedures
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely execution
- Demonstrated adaptability by effectively performing over 100 blood draws on diverse patient populations, including challenging cases
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
Customer Service Team Lead
Sertec /Chick-Fil-A
01.2021 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Handled approximately 40-50 incoming calls or escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials
- Coached new team members on service techniques and provided scoring through quality assurance program.
Benefits Analyst
Morneau Shepell
03.2018 - 01.2021
- Answer 10-20 inbound calls and respond to members inquiries regarding enrollment
- Submit documentation that is required for enrollment of a child
- Assist with any QLE, Including Death, Divorce, Marriage, Newborn, Gain of Other Coverage or Loss of Coverage, And Adoption documentation
- Provide detailed and accurate information regarding medical coverage plans
- Understanding and knowing HIPPA law, LOA, EEOC, Short/Long term Disability, Customer Service, EAP, Wage Work, DCFSA and Sick Leave Bank
Customer Service Representative
XPO Logistics
11.2016 - 02.2018
- Answered 15-25 inbound calls and responded to customer inquiries regarding shipped/lost packages
- Ensured accurate data entry and followed up with customers as required
- Worked to resolve any issues in order to retain loyal business and increase client satisfaction
- Built a rapport with customers while providing great customer service
- Order Processing, Data Entry, Payment Processing
Customer Service Representative
AMC Theaters
01.2013 - 12.2016
- Properly responded in a timely manner to all email complaints assisting with refunds, Any ticket issues, food, employees and location complaints
- Escalating any customer email complaints while screen mirroring Supervisors computer to resolve issues
- Identify issues, respond to concerns and follow up with satisfactory resolution within a timely manner
- Coached employees through day-to-day work and complex problems.
Education
High School Diploma -
North Eastern Academy
New York, NY05.2002
Certification
Certified Phlebotomist
Timeline
Phlebotomist/Laboratory Technician
Family Health Clinic of McDonough
05.2023 - 02.2025
Customer Service Team Lead
Sertec /Chick-Fil-A
01.2021 - 02.2025
Benefits Analyst
Morneau Shepell
03.2018 - 01.2021
Customer Service Representative
XPO Logistics
11.2016 - 02.2018
Customer Service Representative
AMC Theaters
01.2013 - 12.2016
High School Diploma -
North Eastern Academy