Kaylin Swarey
Irvine,KY
Summary
Dedicated and motivated professional with 7 years experience in health care, retail and customer satisfaction. Proven ability to guide and manage a team while following and enforcing policies and procedures with excellent customer service and organizational abilities. Looking forward to expanding my education while growing in my career experience.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Family Health Care Clinic
03.2025 - Current
- Managed patient check-ins and appointment scheduling efficiently.
- Assisted in maintaining accurate patient records and confidentiality protocols.
- Coordinated communication between patients and healthcare providers effectively with over 50 patient phone calls daily.
- Processed insurance information and verified patient eligibility promptly.
- Supported administrative tasks, including filing documents and processing payments accurately.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Pharmacy Technician
Walgreen's Pharmacy
09.2021 - 03.2025
- Dispensed medications accurately while adhering to safety protocols and regulatory requirements.
- Processed prescription orders efficiently, verifying patient information and medication compatibility.
- Educated patients on proper medication usage and potential side effects, enhancing understanding and compliance.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
No Degree - Business Administration
Northern Kentucky University
Newport, Kentucky, KY05-2027
Skills
- Team Communication, Collaboration and Leadership
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Critical Thinking/Problem Solving
- Friendly, Positive and Eager Attitude
- Quality Inspection
- Professional Appearance
- Microsoft Office
- HIPAA Compliance
- Medical Billing
- E-Clinical Works (ECW) Software
Timeline
Medical Receptionist
Family Health Care Clinic
03.2025 - Current
Pharmacy Technician
Walgreen's Pharmacy
09.2021 - 03.2025
No Degree - Business Administration
Northern Kentucky University