- Physical Fitness and Wellness
- Adventure Travel
- Participating in cultural exchange programs and homestays
- I like working with my hands and fixing things
- Stand-up Paddleboarding (SUP)
- DIY and Home Improvement
Liana DelaCruz
Methuen,MA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Andover OBGYN
05.2024 - Current
- Managed patient check-in and check-out processes to ensure efficient appointment flow.
- Scheduled and coordinated patient appointments using electronic health record systems.
- Handled insurance verification and managed billing inquiries with attention to detail.
- Maintained accurate patient records, ensuring compliance with privacy regulations.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Customer Service Representative
Market Basket
09.2024 - 04.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Handled returns and exchanges professionally, upholding company policies while preserving customer trust.
- Assisted in training new staff on best practices for customer service excellence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed bilingual communication with customers, ensuring clarity and accuracy in service delivery.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
Market Basket
06.2020 - 09.2024
- Assisted customers with product inquiries and provided exceptional service.
- Trained new cashiers on register operations and customer engagement techniques.
- Collaborated with team members to ensure smooth store operations during busy periods.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise.
After School Program Group Leader
Methuen Public Schools
09.2022 - 06.2023
- Supervised daily activities, ensuring safety and adherence to camp policies.
- Received accolades from supervisors for consistent excellence in planning, executing, and evaluating daily programming.
- Managed groups of up to 20 campers, ensuring a safe and enjoyable environment for all participants.
- Assisted with daily administrative tasks such as attendance tracking, snack distribution, and supply organization.
- Promoted physical fitness by incorporating sports, outdoor play, and active games into daily programming.
- Built productive, lasting connections with individual students.
Camp Counselor Ranger Club Summer Program
Methuen Public Schools
06.2022 - 08.2022
- Supervised daily activities, ensuring safety and engagement for all campers.
- Developed and implemented age-appropriate programs that enhanced social skills and teamwork.
- Trained new counselors on policies, procedures, and effective communication strategies.
- Facilitated conflict resolution among campers, fostering a positive camp environment.
- Acted as a positive role model, demonstrating strong leadership skills.
- Developed strong relationships with co-counselors that resulted in seamless teamwork.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Enhanced camper engagement with innovative outdoor activities, leading to memorable summer experience.
Education
Some College (No Degree) - Nursing
Rivier University
Nashua, NHSome College (No Degree) - Health Sciences
Northern Essex Community College
Haverhill, MAHigh School Diploma -
Methuen High School
Methuen, Ma06-2023
Skills
- Bilingual communication
- Cash handling
- Electronic medical records
- Documentation
- Safety compliance
- Creative and energetic
- Group leadership
- Child and adolescent mentoring
- Compassionate communication
- Professionalism and courtesy
- Time management
- Patient scheduling
- Team collaboration
- HIPAA compliance
- Problem resolution
- Computer proficiency
Certification
- Bilingual English and Spanish
- Elementary Level French
- OSHA Training - 2025
Interests
Timeline
Customer Service Representative
Market Basket
09.2024 - 04.2025
Medical Receptionist
Andover OBGYN
05.2024 - Current
After School Program Group Leader
Methuen Public Schools
09.2022 - 06.2023
Camp Counselor Ranger Club Summer Program
Methuen Public Schools
06.2022 - 08.2022
Cashier
Market Basket
06.2020 - 09.2024
Some College (No Degree) - Nursing
Rivier University
Some College (No Degree) - Health Sciences
Northern Essex Community College
High School Diploma -
Methuen High School