Brunella Castellanos
Dallas,TX
Summary
Highly motivated and results-oriented Medical Receptionist with over 15 years of experience in a fast-paced dermatology setting. Proven ability to provide exceptional customer service, manage multiple tasks efficiently, and ensure smooth practice operations. Expertise in scheduling, patient registration, insurance verification, and financial transactions. Bilingual in English and Spanish.
Overview
18
18
years of professional experience
Work History
Medical Receptionist
Surgical Dermatology Associates Dallas
Dallas, TX
10.2015 - Current
- Manage check-in and check-out processes efficiently.
- Surgery scheduling.
- Manage patient financial transactions, collecting copays, co-insurance, and deductibles.
- Efficiently manage multiple phone lines.
- Contribute to efficient practice operations by preparing patient charts.
- Verify insurance coverage, and secure prior authorization for surgical procedures.
Medical Receptionist
Dr. Daniel Witheiler
Dallas, TX
05.2012 - 10.2015
- Responsibilities similar to those at Surgical Dermatology, but with a focus on general dermatology and Mohs surgery.
- Managed check-in and check-out efficiently and accurately.
- Managed multiple phone lines, effectively addressing patient inquiries.
- Managed scheduling for numerous providers within the practice.
- Provided exceptional customer service to patients, including bilingual (English/Spanish) support.
- Insurance verification.
- Accurately collected copays, co-insurance, and deductibles.
Medical Receptionist
Dr. Christine Brown
Dallas, TX
05.2008 - 05.2012
- Facilitated efficient patient check-out process.
- Accurately collecting copays, co-insurance, and deductibles.
- Coordinated appointment for cosmetic procedures.
- Insurance verification.
- Managed inventory of products to ensure optimal stock levels and timely replenishment.
- Facilitated office-based sales of cosmetic products and skin care lines.
Radiology Scheduler
Adelaide Diagnostic Center
Dallas, TX
06.2007 - 05.2008
- Managed check-in and check-out processes.
- Managed appointments for diagnostic imaging services.
- Insurance verification.
- Accurately collected copays, co-insurance, and deductibles.
Education
Some College (No Degree) - Criminal Justice
Remington College
Dallas, TXSkills
- Bilingual Communication
- EMR / EHR
- Effective Team Contributor
- Effective time management, with the ability to multitask in a busy environment
- Data entry
- Professional customer service
Timeline
Medical Receptionist
Surgical Dermatology Associates Dallas
10.2015 - Current
Medical Receptionist
Dr. Daniel Witheiler
05.2012 - 10.2015
Medical Receptionist
Dr. Christine Brown
05.2008 - 05.2012
Radiology Scheduler
Adelaide Diagnostic Center
06.2007 - 05.2008
Some College (No Degree) - Criminal Justice
Remington College
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