Crystal Luna
Sanford,NC
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in customer service and inner-office operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Central Carolina Community Family Care
Sanford, NC
09.2022 - Current
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered phones promptly and directed calls appropriately.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Verified insurance coverage for appointments and collected co-payments as required.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
- Greeted and checked in patients, updating patient information in computer system.
Warehouse Clerk
Coty US
Sanford, NC
03.2018 - 01.2022
- Coordinated with vendors regarding product availability and delivery schedules.
- Updated existing records with new information as needed.
- Provided general administrative support when necessary including filing paperwork, answering phones.
- Assisted with physical inventories as needed.
- Maintained accurate inventory records using computerized tracking system.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Education
Associate of Applied Science - Medical Office Administration
Central Carolina Community College
Sanford, NC12-2023
Skills
- Patient scheduling
- Medical record management
- Insurance verification
- Referral processing
- HIPAA compliance
- Bilingual communication
- Team collaboration
- Telephone etiquette
- Medical billing and coding
- Front desk operations
Certification
- Medical billing and coding certificate Dec 2023
Timeline
Medical Receptionist
Central Carolina Community Family Care
09.2022 - Current
Warehouse Clerk
Coty US
03.2018 - 01.2022
Associate of Applied Science - Medical Office Administration
Central Carolina Community College
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