Yesenia Andrade
Rosemead
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Epic appointment scheduling system to manage over 100 patients weekly. Organized and accurate in managing patient flow.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Optum
06.2024 - Current
- Processed insurance verification and eligibility checks for seamless patient experience.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Streamlined front desk operations through implementation of electronic health record systems.
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
Administrative Assistant
Cali Automotive Service Inc.
10.2021 - 02.2024
- Processed new hires including assisting with application process and registering employees to finger biometric machine.
- Handled timecard keeping and employee support for missing timecard punches.
- Managed payroll processing including gathering hours, submitting to CPA, and processing paychecks.
- Served as Account Manager for car wash & car detailing employees, creating invoices and uploading daily updates on vehicles via Irecon.
Medical Records Specialist
Central City Community Health Center
08.2018 - 10.2021
- Collected patient information through interviews to gather demographic information.
- Processed medical records requests from referring providers, subpoenas, and health care insurance.
- Directed phone calls to clinics as necessary.
Medical Assistant
East Los Angeles Cardiology
12.2016 - 06.2018
- Assisted in scheduling appointments and managing patient flow for optimal clinic efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical histories, enhancing accuracy of electronic health records.
- Coordinated communication between healthcare providers and patients, improving service deliverey
- Performed EKG, 3 or 7 day Holter monitors
Education
High School Diploma -
College Bridge Academy
Los Angeles, CA12-2016
Medical Assistant -
East Los Angeles Occupational Center
Los Angeles, CA12-2017
Skills
- Bilingual communication
- Customer service
- Patient scheduling
- Insurance verification
- Medical terminology
- Data entry accuracy
Timeline
Medical Receptionist
Optum
06.2024 - Current
Administrative Assistant
Cali Automotive Service Inc.
10.2021 - 02.2024
Medical Records Specialist
Central City Community Health Center
08.2018 - 10.2021
Medical Assistant
East Los Angeles Cardiology
12.2016 - 06.2018
High School Diploma -
College Bridge Academy
Medical Assistant -
East Los Angeles Occupational Center