Overview
Work History
Education
Skills
Timeline
Generic

Cheyne Smith

Richton Park,Illinois

Overview

6
6
years of professional experience

Work History

Remote Call Center Representative

Arise
12.2022 - Current
  • Utilized effective communication skills to provide customers with solutions to their inquiries.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Followed established procedures during calls with customers.
  • Utilized problem-solving techniques to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Shift Manager

Pizza Hut
01.2018 - Current
  • Trained and supervised new staff members.
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
  • Addressed customer complaints and resolved conflicts.
  • Maintained a safe work environment by enforcing company policies and procedures.
  • Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently.
  • Monitored inventory and placed orders when necessary, ensuring stock availability at all times.
  • Conducted daily walkthrough of the store, identifying potential risks or hazards.
  • Managed staff scheduling and payroll to ensure efficient store operations.
  • Motivated employees and increased morale with performance incentives.

Assistant Manager

Tropical Smoothie Café
09.2023 - 11.2023
  • Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
  • Support appropriate personnel policies, labor laws, and safety procedures
  • Ensure all security procedures are executed (daily cash handling, open/close procedures, etc.)
  • Ensure team prepares smoothies & food that meet our specifications and high-quality standards
  • Resolve guest complaints/issues
  • Lead team members to open, transition, and close shifts
  • Manage and organize the line; delegate duties and work the line as needed
  • Execute and support all food safety requirements and practice
  • Control food costs, labor, waste, and cash on the shift.

Customer Service Representative

Circle K
05.2023 - 08.2023
  • Greet customers and provide an exceptional experience on an ongoing basis
  • Utilize G.R.E.A.T
  • Customer service to attain the highest level of service
  • Operate Cash Register according to PMG standards surrounding cash handling, returns, voids, no sales, record keeping
  • Execute Daily Store Tasks with speed, accuracy, and efficiency
  • Store Daily tasks include, but are not limited to: Sales Floor Merchandising/Stocking, Food Service Management, Cooler Merchandising, Exterior Cleaning/Sweeping/Trash Management, Interior Cleaning/Sweeping/Mopping/Trash Management
  • Communication of daily issues/challenges with Management
  • Ensure PMG policies and procedures surrounding Safety and Operational Excellence.

Education

MEDICAL ASSISTANT TRAINING PROGRAM -

NATIONAL LOUIS UNIVERSITY- ACCELERATE U
CHICAGO, IL
03.2023

high school diploma -

HOMEWOOD -FLOSSMOOR HIGH SCHOOL
FLOSSMOOR, IL
05.2017

Skills

  • Time management
  • Customer service
  • Computer skills
  • Managerial Skills
  • Problem-solving skills
  • Call Center Operations

Timeline

Assistant Manager

Tropical Smoothie Café
09.2023 - 11.2023

Customer Service Representative

Circle K
05.2023 - 08.2023

Remote Call Center Representative

Arise
12.2022 - Current

Shift Manager

Pizza Hut
01.2018 - Current

MEDICAL ASSISTANT TRAINING PROGRAM -

NATIONAL LOUIS UNIVERSITY- ACCELERATE U

high school diploma -

HOMEWOOD -FLOSSMOOR HIGH SCHOOL

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Cheyne Smith