Lara Quimquim
Deerfield Beach,FL
Summary
Motivated and adaptable professional with a strong background in supporting customers, organizing daily operations, and keeping things running smoothly in fast-paced environments. I’m skilled at helping people, communicating clearly, solving problems, and managing multiple tasks with accuracy and care. I enjoy learning new tools and technology, staying up-to-date with digital platforms, and finding better ways to improve workflows. Known for remaining calm under pressure, being approachable, and creating positive experiences for both customers and coworkers. I take pride in being reliable, organized, and always willing to step in where I’m needed.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Remote Call Center Representative
GJK Media
06.2023 - 07.2025
- Maintained deep knowledge of products and services to deliver accurate, informed support.
- Managed high-volume inbound calls while maintaining minimal wait times, and strong service quality.
- Resolved customer inquiries and escalations efficiently using CRM tools and problem-solving skills.
- Demonstrated strong verbal and written communication through phone, email, and live chat interactions.
- Built rapport with customers through active listening, empathy, and personalized support.
- Handled challenging situations calmly, using conflict resolution and de-escalation techniques.
- Kept detailed and organized records of customer interactions for future reference and follow-up.
- Consistently met or exceeded performance metrics, including service levels, handle time, and productivity.
- Maintained confidentiality by protecting sensitive customer information and following data security protocols.
- Multitasked effectively, managing simultaneous tasks with accuracy and attention to detail.
- Contributed feedback and process improvement ideas during team meetings to enhance the customer experience.
Receptionist
Man Cave For Men
09.2021 - 06.2023
- Maintained a clean, organized, and welcoming reception area, with updated materials for visitors.
- Answered and routed calls through the central phone system, ensuring quick and accurate direction.
- I greeted visitors warmly, identified their needs, and directed them to the appropriate offices.
- Scheduled client appointments, confirmed bookings, and updated records to keep schedules accurate.
- Handled customer inquiries in person, by phone, and by email, providing clear and accurate information.
- Protected sensitive information by maintaining strict confidentiality of client and company records.
- Managed incoming mail and messages, routing them promptly to the appropriate personnel.
- Restocked office supplies, and submitted purchase orders to maintain optimal inventory levels.
- Processed cash transactions, and maintained accurate logs of sales and payments.
- Maintained visitor logs and supported front desk security procedures for staff and clients.
Cashier
Dunkin' Donuts
02.2019 - 09.2021
- Proactively reduced long lines by opening additional registers when needed, improving customer flow and satisfaction.
- Processed customer transactions efficiently using POS systems, ensuring accuracy in cash handling and payment processing.
- Handled multiple payment methods securely, minimizing discrepancies, and preventing losses.
- Counted cash drawers at the beginning and end of shifts to maintain accurate records.
- Prevented loss by maintaining awareness of potential theft or fraud situations on the sales floor.
- Stayed updated on pricing and promotions to improve transaction speed and accuracy.
- Stocked, tagged, and displayed merchandise to maintain product availability and store presentation standards.
- Maintained high cleanliness standards throughout the store, contributing to a positive shopping environment.
- Built strong customer relationships by providing friendly, helpful service that encouraged repeat business.
- Streamlined the checkout process and reduced wait times through efficient scanning and customer engagement.
- Learned multiple store roles, and provided backup support during high-volume periods.
- Assisted in training new cashiers on register operations, customer service, and store procedures.
Education
High School Diploma -
Salem High School
Salem, MA05.2021
Skills
- Customer Service & Client Support
- Customer Account Management
- Conflict Resolution & De-escalation
- Active Listening & Communication
- Multichannel Support (Phone, Email, Chat)
- Call Documentation & CRM Systems
- Appointment Scheduling & Calendar Management
- Multi-Line Phone Systems
- Confidentiality & Data Protection
- Recordkeeping & Data Entry
- POS Operation & Cash Handling
- Loss Prevention Awareness
- Merchandise Stocking & Display
- Computer Proficiency (Google Workspace, Microsoft Office)
- Typing Speed (Fast & Accurate)
- Organization & Time Management
- Problem-Solving & Critical Thinking
- High-Volume Workload Management
- Calm and Professional Under Pressure
Certification
Google Digital Marketing & E-Commerce Certificate
Google / Coursera — 2025
Verification: https://coursera.org/verify/professional-cert/1XJGZ22KK1BH
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Remote Call Center Representative
GJK Media
06.2023 - 07.2025
Receptionist
Man Cave For Men
09.2021 - 06.2023
Cashier
Dunkin' Donuts
02.2019 - 09.2021
High School Diploma -
Salem High School