Chez Carter
5115 Eagle Creek Drive,NC
Summary
Proven Pharmacy Technician with a track record of enhancing workflow and patient service at Rite-Aid Pharmacy. Skilled in medication dispensing and confidentiality, demonstrated through initiatives that improved efficiency and customer satisfaction. Excelled in team collaboration and workflow optimization, contributing to significant process improvements. Accomplished and certified Pharmacy Technician with over 10 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Pharmacy Technician position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Ambulatory Pharmacy Technician
University of Maryland Hospital
11.2019 - 05.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Counted, measured and compounded medications following standard procedures.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Pharmacy District Manger Assistant (DMA)
Rite-Aid Pharmacy
01.2010 - 11.2019
- Led successful initiatives focused on improving pharmacy workflow processes, resulting in decreased wait times for customers.
- Aligned pharmacies with corporate initiatives through consistent communication, ensuring all team members were informed about company goals and expectations.
- Organized quarterly meetings with store managers to discuss progress towards company goals as well as addressing any challenges faced by individual locations.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Collaborated with store manager to maintain daily operations.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store managers to develop strategic plans for increasing sales and profitability within the district.
Pharmacy Technician
Rite-Aid Pharmacy
01.2003 - 01.2010
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Education
High School Diploma -
Fairmount High School
2555 Harford Rd, Baltimore, Md 2121806.2003
Skills
Problem-solving skills
Team Collaboration
Confidentiality and HIPAA
Workflow Optimization
Insurance Billing
Answering customer questions
Medication Dispensing
Prescription Filling
Pharmacology knowledge
Drug Classification Knowledge
Drug safety
Healthcare regulations
Medicare and Medicaid process
Dosage Form Preparation
Timeline
Ambulatory Pharmacy Technician
University of Maryland Hospital
11.2019 - 05.2024
Pharmacy District Manger Assistant (DMA)
Rite-Aid Pharmacy
01.2010 - 11.2019
Pharmacy Technician
Rite-Aid Pharmacy
01.2003 - 01.2010
High School Diploma -
Fairmount High School
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