Alan Crowder
Summary
Efficient professional in healthcare support, known for high productivity and ability to complete tasks swiftly. Possess strong skills in medication dispensing accuracy, inventory management, and customer service. Excel in communication, teamwork, and adaptability, ensuring seamless operations within pharmacy settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Ambulatory Pharmacy Technician
Ut Southwestern Medical Center
Richardson
04.2023 - Current
- Collaborated with healthcare professionals to enhance patient care outcomes.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Educated patients on medication usage and safety protocols clearly.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Trained new staff on pharmacy procedures and customer service practices effectively.
- Assisted in training new employees on pharmacy procedures.
- Processed insurance claims and reconciled EOBs to ensure accurate reimbursement.
- Facilitated peer support meetings to strengthen community engagement and collaboration.
Store Manager
CVS Health
Dallas
05.2021 - 01.2024
- Managed the scheduling, recruiting, hiring and training of new store employees
- Supervised employees to maintain goals to meet corporate objectives
- Coordinated daily staff activities to ensure smooth operations.
- Trained and mentored all staff
- Oversaw store operations and ensured accuracy of daily cash deposits
- Monitored sales performance to inform strategic decisions
- Examined sales data to uncover trends and enhance customer service
- Thrived in a highly challenging customer service environment
Pharmacy Technician
CVS Health
Flower Mound
06.2011 - 05.2021
- Collaborated with pharmacists to ensure delivery of quality care and adherence to health and safety standards.
- Provided customer service, managed inventory prep and ordering, scheduled shifts, multitasked, and communicated with customers, insurance, and healthcare professionals.
Education
Associate - Criminal Justice
Liberty University
Lynchburg, VA12-2020
Vocational - Pharmacy Technician Certificate
Anthem College
Irving, TX05-2011
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH05-2026
Skills
- Medication Dispensing
- Patient Billing
- Medication Safety
- Rx Connect
- EPIC
- PDX
- Billing assistance
- Inventory
- Microsoft Office
- Microsoft Word
- Customer support
- Training programs
- Patient training
- Time Management
- Team collaboration
- Team collaboration
Certification
CPhT, 10/01/20, Present, 190537
Awards
Dean's list, 09/01/19
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Ambulatory Pharmacy Technician
Ut Southwestern Medical Center
04.2023 - Current
Store Manager
CVS Health
05.2021 - 01.2024
Pharmacy Technician
CVS Health
06.2011 - 05.2021
Associate - Criminal Justice
Liberty University
Vocational - Pharmacy Technician Certificate
Anthem College
Bachelor of Arts - Psychology
Southern New Hampshire University