Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Megan Surdam

Warwick,RI

Summary

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Lifespan. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. I have ny national certification and I am a certified tech 2 in Rhode Island.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Ambulatory Pharmacy Tech

Thundermist Health Center
09.2024 - Current
  • Entered and processed patients' prescriptions into internal system.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.

Pharmacy Technician

PharMerica
01.2024 - 08.2024
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Counted, measured and compounded medications following standard procedures.

Certified Pharmacy Technician

Walgreens Boots Alliance
01.2023 - 01.2024
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Education

Associate of Arts - Early Childhood Education

Community College of Rhode Island
Warwick, RI

Skills

HIPAA Regulations

Medication Dispensing

Filling Prescriptions

Manual and automated medication dispensing

Patient confidentiality

Advanced math skills

Prescription Filling

Certified Pharmacy Technician (CPhT)

Certification

  • CPhT - Certified Pharmacy Technician
  • Licensed Pharmacy Tech 2, RI - [expires 12/31/26]

Timeline

Ambulatory Pharmacy Tech

Thundermist Health Center
09.2024 - Current

Pharmacy Technician

PharMerica
01.2024 - 08.2024

Certified Pharmacy Technician

Walgreens Boots Alliance
01.2023 - 01.2024

Associate of Arts - Early Childhood Education

Community College of Rhode Island

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Megan Surdam