Jessica Brady
Antioch,TN
Summary
Certified Pharmacy Technician with strong attention to detail and expertise in HIPAA compliance, insurance billing, and medication management. Dedicated to enhancing patient care through effective collaboration with healthcare teams.
Overview
24
24
years of professional experience
Work History
Certified Pharmacy Technician – Tech 2
Vanderbilt Medical Center
Nashville, TN
08.2023 - Current
- Trained new pharmacy technicians on operational procedures and best practices.
- Collaborated with healthcare teams to optimize patient care through effective medication management.
- Monitored medication storage conditions to maintain quality and safety of pharmaceutical products.
- Resolved prescription discrepancies promptly, ensuring accuracy in patient medication records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Ensured compliance with safety standards and regulatory requirements during pharmaceutical processes.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Certified Pharmacy Technician
Walgreens Pharmacy
Antioch, TN
05.2026 - 09.2026
- Processed and dispensed prescriptions accurately, ensuring compliance with pharmacy regulations.
- Collaborated with healthcare professionals to resolve medication-related issues effectively.
- Educated patients on proper medication use and potential side effects to enhance understanding.
- Assisted in managing inventory levels, reducing waste through efficient stock management.
- Trained new pharmacy technicians on operational procedures and best practices for customer service.
- Counted, measured, and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assist with vaccinations
Certified Pharmacy Technician
CVS Pharmacy
Nashville, TN
08.2002 - 02.2024
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Implemented workflow improvements that increased prescription processing speed and accuracy.
- Coordinated with insurance providers to facilitate timely claims processing for patients' prescriptions.
- Monitored drug storage conditions to maintain quality control standards consistently.
- Training and Assisting New Techs
- Assist with COVID vaccinations and testing clinics and stores
- Assist Customers when needed check out
- Assist in Filling Prescriptions for Customers
- Input Data into the Computer / Pharmacy
- Developing / processing photos in 1 hour
- Put up Pharmacy medications on Truck day once a week
Medical Quality Analyst Specialist I
QTC Management, Inc.
Nashville, TN
06.2022 - 08.2023
- Collaborated with cross-functional teams to enhance product quality standards.
- Conducted root cause analysis on quality issues, proposing actionable solutions.
- Analyzed quality metrics to identify trends and areas for improvement.
- Developed and implemented testing procedures for software applications.
- Review and Prep VA reports
- Email / Call Providers about questions about reports
- Send reports back to VA to be approved or denied for comp and pens.
- Review and Submit TERA Reports (Toxic Exposure cases)
- Review and Submit Remand (Court Ordered) Reports
- Review and Submit Rework Reports
Certified Pharmacy Technician
Divvydose
Brentwood, TN
05.2021 - 04.2022
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Data Entry
- Enter Prescriptions into the system to be filled
- Send Tickets for Errors / Questions about script received
- Assist with SOP updating for the Entry Team
- Assist with new hire to learn the job
- Assisted with special projects when offered
PSS Work at Home Messaging Agent - Verizon
Asurion Insurance Services
Nashville, TN
01.2014 - 01.2021
- Mentored junior agents to enhance customer service skills and improve claim resolution efficiency.
- Analyzed customer feedback to identify trends and implement service improvements.
- Developed training programs for new employees, increasing onboarding effectiveness and team cohesion.
- Oversaw claims processing ensuring compliance with company policies and industry regulations.
- Assist Customers with Troubleshooting Devices via Chat
- Assist Customers with Troubleshooting Devices via Phone calls
- Side by Sides with Assisting Reps to meet goals
- Assist in training reps on job
- Assist with all lines of Business from working overnights chat and voice
Tuberculosis Certified Pharmacy Technician
Metro Nashville Health Departments TB Clinic
Nashville, TN
10.2018 - 05.2020
- Compounded and dispensed medications accurately in accordance with established protocols.
- Collaborated with healthcare professionals to optimize patient care strategies.
- Assisted in patient education on medication usage and potential side effects.
- Managed inventory of pharmaceuticals, ensuring compliance with safety regulations.
- Front Office Support Rep 3
- Assist in registering and checking in patients
- Assist in answering the phone
- Making Charts for TB patients
- Responsible for crushing and making Tuberculosis medications
- Checking outdates in the Med Room in the Tuberculosis clinic
- Package medications for Study 37 patients (Research)
- Making sure the DOT List up to date for the Outreach workers
Education
Bachelor of Science - Arts And Science
Tennessee State University
Nashville12-2005
Skills
- Medication documentation
- Filling prescriptions
- Medication dispensing
- Insurance verification
- Insurance billing
- HIPAA regulations
- Pharmacy law compliance
- Workflow improvement
- Prescription filling
- Automated dispensing systems
- Problem-solving skills
- Team collaboration
- Customer service
Timeline
Certified Pharmacy Technician
Walgreens Pharmacy
05.2026 - 09.2026
Certified Pharmacy Technician – Tech 2
Vanderbilt Medical Center
08.2023 - Current
Medical Quality Analyst Specialist I
QTC Management, Inc.
06.2022 - 08.2023
Certified Pharmacy Technician
Divvydose
05.2021 - 04.2022
Tuberculosis Certified Pharmacy Technician
Metro Nashville Health Departments TB Clinic
10.2018 - 05.2020
PSS Work at Home Messaging Agent - Verizon
Asurion Insurance Services
01.2014 - 01.2021
Certified Pharmacy Technician
CVS Pharmacy
08.2002 - 02.2024
Bachelor of Science - Arts And Science
Tennessee State University