Chezare' Williams
Raymore
Summary
Results-driven Account Manager and AVP of Collateral Operations with over 8 years of progressive experience in loan servicing, account management, and team leadership. Expertise in managing teams of 20+ employees, implementing company-wide Standard Operating Procedures (SOPs), and overseeing portfolios of over 500 loans. Proficient in mortgage underwriting guidelines, regulatory compliance, quality control, and risk assessment for both conventional and government-insured loan programs. Recognized for building departments from the ground up, developing comprehensive training programs, and fostering exceptional customer success through strategic leadership and effective communication.
Overview
10
10
years of professional experience
Work History
AVP Collateral Operations
SitusAMC (formerly Cohen Financial)
Overland Park, KS
01.2023 - Current
- Lead and manage team of 7 collateral operations professionals, providing mentorship, training, and performance management to achieve departmental goals
- Conduct comprehensive staff training programs and facilitate cross-training initiatives to enhance team capabilities and operational efficiency
- Complete annual performance evaluations and make strategic recommendations for hiring, promotions, and disciplinary actions
- Critically evaluate and develop new processes and procedures, resulting in improved workflow efficiency and reduced processing time
- Acquire and deploy internal and external resources to ensure continuous improvement across all assigned projects
- Collaborate with cross-functional teams to ensure deliverables meet requirements and align with organizational objectives
- Determine optimal solutions for complex operational challenges while maintaining compliance with servicing agreements
Project Manager
SitusAMC (formerly Cohen Financial)
Leawood, KS
01.2022 - Current
- Managed end-to-end project lifecycle including planning, implementation, and completion of deliverables for multiple concurrent projects
- Developed and implemented company-wide Standard Operating Procedures (SOPs), improving operational consistency and efficiency across departments
- Led ongoing training sessions to enhance team adaptability, drive efficiencies, and inspire innovation
- Frequently sought out by senior professionals for strategic advice and guidance due to expertise in the subject matter
- Performed inspection activities and ensured compliance with Servicing Agreement requirements through regular monitoring intervals
- Prepared and maintained detailed inspection reports documenting findings and recommendations
- Ensured project outputs were delivered in accordance with quality standards and client requirements
Associate, Primary Servicing
SitusAMC (formerly Cohen Financial)
Leawood, KS
01.2018 - 01.2022
- Oversaw and managed portfolio of 500+ loans, conducting regular quality control reviews for new and seasoned loans, including loan modifications
- Served as primary point of contact for assigned borrowers, lenders, and investors for all loan-related servicing matters
- Monitored loans continuously to ensure compliance with servicing agreements, loan documentation, and lender/investor instructions
- Engaged with third parties to instruct payment processing for borrower payments, disbursements, and fee collections
- Performed payoff quotes and related calculations including prepayment calculations with precision and accuracy
- Ensured appropriate fees were collected and remitted to lenders or servicers in accordance with contractual obligations
- Processed and responded to mortgage payoff requests, reviewing loan files to capture pertinent information for accurate payoff statement preparation
- Distributed payoff statements to borrowers, investors, and third-party stakeholders with 100% accuracy and timeliness
- Analyzed and interpreted complex loan documents to identify appropriate loan terms, conditions, and key parameters
- Utilized advanced Excel spreadsheets to review, update, and transfer loan document data for comprehensive reporting
- Maintained courteous and professional relationships with employees, customers, vendors, and external partners
- Defined problems, collected data, established facts, and drew valid conclusions to resolve complex servicing issues
- Identified and analyzed problems, gathered relevant data, established key facts, and developed sound conclusions to effectively resolve complex servicing challenges
Account Manager
KeyBank Real Estate Capital
Overland Park, KS
01.2017 - 01.2018
- Managed portfolio of 400+ Fannie Mae and Freddie Mac government-sponsored mortgage loans, ensuring full compliance with contractual servicing agreements
- Conducted physical property inspections and assessments on all collateral within assigned portfolio, documenting findings using Excel-based MBA Standard Inspection Forms
- Uploaded performance information to Property Reporting System (PRS) to protect interests of Freddie Mac and Fannie Mae
- Maintained loan and collateral data integrity utilizing internal loan servicing systems
- Oversaw payment processing for taxes, insurance, loan maturities, and reserve disbursements
- Collected and analyzed monthly, quarterly, and annual financial reports including operating statements, balance sheets, cash flow statements, and rent rolls
- Resolved inquiries from property owners, management companies, and participating lenders in timely and professional manner
- Traveled as required to conduct on-site property inspections and report findings
Commercial Insurance Specialist
KeyBank Real Estate Capital
Overland Park, KS
01.2016 - 01.2017
- Reviewed and analyzed property and liability insurance policies, operating statements, financial statements, and third-party reports
- Collected and monitored required insurance coverage information to ensure loans maintained compliant coverage
- Issued disbursements for commercial mortgage loans and interpreted insurance plans and policies
- Initiated force-placement of insurance coverage when necessary to protect collateral interests
- Applied strong communication and analytical skills to identify and resolve customer problems in timely and professional manner
Education
Associates Degree - Business Administration and Management
DeVry University
Kansas, MOSkills
- Account management
- Project management
- Team management
- Loan Servicing
- Commercial real estate
Timeline
AVP Collateral Operations
SitusAMC (formerly Cohen Financial)
01.2023 - Current
Project Manager
SitusAMC (formerly Cohen Financial)
01.2022 - Current
Associate, Primary Servicing
SitusAMC (formerly Cohen Financial)
01.2018 - 01.2022
Account Manager
KeyBank Real Estate Capital
01.2017 - 01.2018
Commercial Insurance Specialist
KeyBank Real Estate Capital
01.2016 - 01.2017
Associates Degree - Business Administration and Management
DeVry University