Chhaya Shinde
Mumbai,Maharashtra
Summary
To secure a challenging role as a Technical Sales Support Engineer in a valve manufacturing company where my skills can be effectively utilized to contribute to the company's growth and success.
Experienced technical sales support engineer with a robust background in mechanical engineering and extensive expertise in sales processes, order management, and technical documentation. Proficient in preparing inspection test plans (ITP), procedures, and technical offers in compliance with client specifications. Adept at ensuring smooth operations and compliance with contractual terms, with a proven ability to enhance production planning efficiency and improve workflow through effective communication and collaboration.
Overview
12
12
years of professional experience
1
1
Language
Work History
Technical Support Engineer
Neles India Pvt Ltd (Part Of Valmet Europe)
03.2023 - Current
- Provided technical expertise to the sales team and customers, addressing inquiries and offering solutions tailored to customer requirements.
- Assisted in the selection and recommendation of appropriate valve products and solutions based on technical specifications and customer needs.
- Reviewed and analyzed customer specifications and requirements to prepare accurate and competitive technical offers and quotations.
- Developed and presented technical proposals, including detailed product information, specifications, and application guidelines.
- Prepared and reviewed Inspection Test Plans (ITPs) and other technical documents to ensure compliance with customer and regulatory requirements.
- I supported the sales team in managing and processing orders, ensuring all technical aspects were correctly addressed and aligned with customer specifications.
- Coordinated with production, quality control, and logistics teams to ensure timely delivery of products.
- Provided freight cost estimations and shipment information to the sales and quotation teams.
- I checked and verified factory and supplier invoicing against SAP purchasing orders.
- I maintained customer records in ERP systems and managed the warranty and claim process for orders.
- Provided technical assistance and support to customers post-delivery, including troubleshooting, warranty claims, and resolving technical issues.
- Conducted training sessions for the sales team and customers on product features, applications, and technical specifications.
- Built and maintained strong relationships with key customers, providing exceptional service and support to foster long-term partnerships.
- Identified opportunities for improving sales processes and technical support services.
- Participated in continuous improvement initiatives to enhance product quality, customer satisfaction, and operational efficiency.
Technical Support Engineer
HAWA Valves India Pvt Ltd
10.2021 - 07.2022
- Prepared Inspection Test Plans (ITPs) : Developed detailed ITPs to ensure all inspection activities were in line with client and regulatory requirements.
- Prepared Procedures : Drafted and reviewed technical procedures to enhance operational efficiency and compliance with industry standards.
- Reviewed Client Specifications : Analyzed and interpreted client specifications to ensure alignment with project requirements and company capabilities.
- Prepared Bid Documents : Compiled comprehensive bid documents, including technical and commercial proposals, to support the sales team in securing new contracts.
- Prepared Technical Offers : Developed and presented technical offers, highlighting product features, compliance with specifications, and competitive advantages.
- Reviewed and Addressed Client Comments : Evaluated client feedback on submitted documents, provided justifications or resolutions, and communicated effectively to maintain client satisfaction and project alignment.
- Client Communication and Support : Acted as a liaison between clients and internal teams, ensuring clear and timely communication to address technical queries and project updates.
Planning Engineer
HAWA Valves India Pvt Ltd
10.2012 - 10.2021
- Developed production plans for manufacturing valves based on orders and forecasts
- Created schedules for production activities, coordinating with different departments to allocate resources effectively
- Monitored production progress, identifying delays and taking corrective actions to meet targets
- Continuously improve production processes and schedules to enhance efficiency and reduce costs
- Collaborated with production, procurement, and quality control teams to ensure smooth workflow
- Planned and coordinated with the technical team, ensuring alignment with approved ITPs and procedures
- Prepared and delivered comprehensive daily and monthly reports on project status and key performance indicators
- Reviewed client specifications and prepared technical offers to ensure compliance with requirements.
Education
Postgraduate Program in Mechanical Engineering (PGPME) -
IIMT University
01.2020
Bachelor of Arts (B.A), Second Class -
SNDT College, Ghatkopar, Mumbai | Vadodara University
01.2006
Higher Secondary Certificate (HSC), Second Class -
New Girl's School & Jr. College, Thane | Maharashtra Board
01.2003
Secondary School Certificate (SSC), Second Class -
New Girl's School & Jr. College, Thane | Maharashtra Board
01.2001
Skills
- Preparation of Inspection Test Plans (ITPs)
- Development and review of technical procedures
- Analysis of client specifications
- Preparation of bid documents and technical offers
- Client communication and resolution of comments
- Technical support and sales strategy
- Cross-functional team collaboration
Disclaimer
Mrs. Chhaya Mahesh Shinde, 06/15/24, Thane, Maharashtra
Languages
English
Full Professional
Additional Information
Passport No.: W9206667
Nationality : Indian
Software
Microsoft office
Timeline
Technical Support Engineer
Neles India Pvt Ltd (Part Of Valmet Europe)
03.2023 - Current
Technical Support Engineer
HAWA Valves India Pvt Ltd
10.2021 - 07.2022
Planning Engineer
HAWA Valves India Pvt Ltd
10.2012 - 10.2021
Postgraduate Program in Mechanical Engineering (PGPME) -
IIMT University
Bachelor of Arts (B.A), Second Class -
SNDT College, Ghatkopar, Mumbai | Vadodara University
Higher Secondary Certificate (HSC), Second Class -
New Girl's School & Jr. College, Thane | Maharashtra Board
Secondary School Certificate (SSC), Second Class -
New Girl's School & Jr. College, Thane | Maharashtra Board
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