Chi Nguyen
Westminster
Summary
Compassionate and service-driven professional with 10 years of experience fostering connection, inclusion, and wellbeing through client-centered service and team leadership. Seeking to transition into social work to support individuals and communities through advocacy, empathy, and empowerment.
Overview
9
9
years of professional experience
Work History
Lead Server
Lugano Diamonds – Prive Private Social Club
02.2023 - Current
- Coordinate logistics for high-profile events, ensuring inclusive, respectful experiences for diverse members and guests.
- Lead and mentor event staff, fostering collaboration, accountability, and emotional intelligence under pressure.
- Maintain strict confidentiality and professional boundaries with clientele, demonstrating discretion and ethical conduct.
- Conduct post-event evaluations to enhance guest wellbeing and staff engagement.
Manager
Hillstone Restaurant Group
09.2021 - 09.2022
- Supervised 40+ front-of-house staff and built a positive, supportive work culture emphasizing communication and trust.
- Resolved guest and employee conflicts with calm and empathy, strengthening community within the organization.
- Implemented training to improve staff resilience and service quality.
Server / Trainer / Shift Leader
R + D Kitchen
09.2017 - 09.2021
- Mentored new team members in communication and customer care skills.
- Balanced guest needs and operational demands to create a welcoming environment for all backgrounds.
- Modeled composure and solution-focused thinking during challenging interactions.
Attorney Assistant
Nguyen & Associates Law Office
09.2016 - 08.2017
- Supported immigrant and bilingual clients by conducting intake interviews in Vietnamese and English.
- Maintained confidential case records and helped clients navigate legal processes with compassion and clarity.
- (Early exposure to advocacy and client support that inspired interest in social work.)
Education
Bachelor of Arts - Religious Studies & Sociology
University of California
Los Angeles12.2016
Associate of Arts - Sociology
Orange Coast College
Costa Mesa, CA05.2014
Skills
- Client Communication & Conflict Resolution
- Cross-Cultural Empathy & Bilingual (Vietnamese / English)
- Leadership & Mentorship
- Event Coordination & Program Logistics
- WSET Level 2 Award in Wines (Wine & Spirit Education Trust)
- Trauma-Informed Customer Service & Confidentiality Practices
Timeline
Lead Server
Lugano Diamonds – Prive Private Social Club
02.2023 - Current
Manager
Hillstone Restaurant Group
09.2021 - 09.2022
Server / Trainer / Shift Leader
R + D Kitchen
09.2017 - 09.2021
Attorney Assistant
Nguyen & Associates Law Office
09.2016 - 08.2017
Associate of Arts - Sociology
Orange Coast College
Bachelor of Arts - Religious Studies & Sociology
University of California