CHIA KONG
WAUWATOSA,WI
Summary
Recognized for reliability, dedication, and a strong work ethic. Ability to manage teams and get the task done right the first time Years of experience managing a small business Proficiency in Microsoft Office
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Jerk 76 Restaurant LLC
Milwaukee, USA
01.2023 - 01.2025
- Oversaw the daily operation of the business
- Managed staff hiring and training
- Controlling inventory and ordering supplies
- Ensure the restaurant adheres to all licensing, food hygiene, and health and safety regulations
- Implementing marketing strategies to improve business performance
- Address and professionally resolve customer inquiries and complaints; ensure a positive experience for customers
- Support both front of house and back of house (kitchen staff) teams to ensure high service standards and effective teamwork
- Menu planning: develop food and beverage offerings
- Financial management: control operational costs and find ways to reduce waste and improve profitability
Owner/Manager
Road Runner Transport LLC
Milwaukee, USA
01.2018 - 01.2023
- Managed a team of approximately 5 people
- Hire and train staff to ensure that guidelines in transporting patients are adhered to
- Supervised drivers to ensure that patients are safely driven to their appointments and ensure on-time arrivals
- Managed scheduling for assigned pick up and drop off and ensuring the safety of patients
- Ensured that the business is compliant in all aspects and there are no violations of the contract
- Oversaw the financial aspect of the business, billing, payroll etc.
- Specializes in non-emergency medical transport
Education
High School -
Willaim H Hall High School
Hartford, CTTechnical College -
Trinity Technical College
Charleston, SCSkills
- Recognized for reliability, dedication, and a strong work ethic
- Ability to manage teams and get the task done right the first time
- Years of experience managing a small business
- Proficiency in Microsoft Office
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Leadership skills
- Staff scheduling
- Staff management
- Organization and prioritization
- Communication
- Customer service
- Customer engagement
References
Available on request
Timeline
Restaurant Manager
Jerk 76 Restaurant LLC
01.2023 - 01.2025
Owner/Manager
Road Runner Transport LLC
01.2018 - 01.2023
High School -
Willaim H Hall High School
Technical College -
Trinity Technical College