JASON FONGER
Kalamazoo,United States
Summary
Results-driven professional with a strong background in law enforcement and supervisory customer service, seeking to leverage leadership, training, and operations experience in an automotive dealership management role. Proven track record of managing high-performing teams, resolving conflicts, and ensuring customer satisfaction under pressure. Adept at conducting detailed investigations, leading training programs, and maintaining performance standards in fast-paced, high-responsibility environments. Known for integrity, initiative, and the ability to exceed performance metrics through proactive problem-solving and strong communication.
Overview
8
8
years of professional experience
Work History
Part time Instructor
Kalamazoo Valley Community College
Kalamazoo, United States
05.2021 - Current
- Trains cadets in reality based training / traffic stop training
- MCOLES instructor development graduate
- In classroom teaching experience
- Motor Vehicle Code Instructor
Police Officer
Portage Public Safety
Portage, United States
06.2023 - 02.2025
- Full time Patrol officer
- Field Training Officer
- Second in arrests in Department 'YTD'
- Taser Instructor, PBT calibrator
- Recognized by Direct supervisors as a goal oriented hard worker who displayed leadership among other officers
- Often lead squad in traffic stop average, Arrests, Incidents and cases.
Police Officer
Kentwood Police Department
Kentwood, United States
05.2021 - 05.2023
- Full time Police officer assigned to patrol division
- Awarded life saving Medal, recognized for medal at Kent County EMS Banquet.
- Attended Tactical Encounter school
- Proactive work ethic
Customer Experience Supervisor
WWWilliams
Byron Center, MI
01.2017 - 01.2021
- Assisted customers in scheduling service appointments and updating them on vehicle status.
- Completed work orders promptly to ensure efficient service processes.
- Researched vehicle recalls and service information utilizing manufacturers' websites.
- Sold necessary vehicle maintenance and repairs professionally and ethically.
- Worked with a large team of technicians, both in-house and fleet technicians.
- Dispatched technicians work orders and assignments
Education
Associate - Criminal Justice
Kalamazoo Valley Community College
Kalamazoo, United States01.2021
High School Diploma -
Mattawan High School
Mattawan, United States04.2013
Skills
- Recognized Leader: Nominated for Officer of the Year at Kentwood Police Department based on peer recognition for leadership, professionalism, and consistent high performance
- Training & Development: Certified MCOLES Instructor with experience training academy cadets and mentoring new officers as a Field Training Officer
- Award-Winning Service: Awarded the Life Saving Medal for swift and effective action in a critical incident, recognized at the Kent County EMS Banquet
- Top Performer: Consistently ranked among the top in arrests, traffic stops, and case resolutions, demonstrating strong work ethic and productivity
- Operational Reliability: Maintained a near-perfect attendance record at Portage PD, reflecting dedication, dependability, and resilience under pressure
- Instructor Credentials: Successfully taught Motor Vehicle Code and traffic procedures in both classroom and field environments, demonstrating effective communication and instructional skills
- Performance Under Pressure: Trusted with high-stakes responsibilities and consistently exceeded department expectations in both patrol and training roles
Timeline
Police Officer
Portage Public Safety
06.2023 - 02.2025
Part time Instructor
Kalamazoo Valley Community College
05.2021 - Current
Police Officer
Kentwood Police Department
05.2021 - 05.2023
Customer Experience Supervisor
WWWilliams
01.2017 - 01.2021
Associate - Criminal Justice
Kalamazoo Valley Community College
High School Diploma -
Mattawan High School
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