Chiaki Shima
Cambridge,MA
Summary
Developed strong customer service and communication skills in high-paced restaurant environment, handling diverse customer needs and resolving conflicts efficiently. Adept in time management and multitasking, ensuring smooth operations and customer satisfaction. Seeking to apply these skills in a café environment, delivering excellent service and creating a welcoming atmosphere.
Overview
3
3
years of professional experience
Work History
Restaurant Server
ROSSO
11.2015 - 03.2019
- Delivered exceptional customer service, ensuring guest satisfaction and addressing concerns promptly.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Trained and mentored new servers on menu knowledge and service standards.
- Maintained cleanliness and organization of dining areas, enhancing overall guest experience.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
International Exchange Coordinator
Osaka University
04.2018 - 03.2019
- Coordinated international exchange programs, enhancing cultural awareness among participants.
- Designed and implemented games and collaborative activities, providing meaningful opportunities for participants to connect and build cross-cultural relationships.
- Managed relationships with partner institutions, fostering collaboration and program growth.
- Evaluated program effectiveness through participant feedback, driving continuous improvement initiatives.
- Organized events that increased participant satisfaction by 1.5×, enhancing engagement and overall experience.
Education
Master of Science - Bioinformatics
Osaka University
Osaka, Japan03-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Menu memorization
Languages
Japanese
Native or Bilingual
Timeline
International Exchange Coordinator
Osaka University
04.2018 - 03.2019
Restaurant Server
ROSSO
11.2015 - 03.2019
Master of Science - Bioinformatics
Osaka University