Chianelli Ibarra
Guyton,GA
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Overnight Associate
Walmart
Savannah, GA
09.2022 - 11.2023
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Restocked shelves according to plan-o-grams set up by management team.
- Checked expiration dates on all food items to ensure quality control standards were met. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Picked up boxes and related trash from sales floor.
Shipt Shopper
Shipt
Savannah, GA
08.2020 - 07.2022
- Accurately read and follow customer order instructions.
- Pick, pack, deliver, and restock items from local stores to customers' homes in an efficient manner.
- Ensure that all food is handled properly according to safety guidelines.
- Load groceries into vehicle for delivery to customers' homes.
- Verify orders for accuracy and quality.
- Track progress of orders using Shipt mobile app and other technology tools provided by the company.
- Inspect expiration dates on products before delivering them to customers' homes.
- Demonstrate knowledge of various store layouts and locations.
- Remain organized throughout shifts by managing multiple orders at once.
- Satisfied customers with quick, accurate service under tight deadlines.
- Greeted customers and answered product or service questions.
- Asked store associates for help locating missing products.
Sales Associate
Hot Topic
Savannah, GA
05.2019 - 07.2020
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Order Fulfillment Associate
CAP Barbell
Savannah, GA
10.2019 - 03.2020
- Ensured accurate packing, weighing, and shipping of a variety of items according to customer requirements.
- Organized items on racks, shelves, and bins to maintain established order.
- Reviewed orders to verify products met specifications.
- Loaded merchandise into specific packages suited for product dimensions.
- Labeled and shrink-wrapped pallets for shipment.
- Operated manual pallet jacks and forklifts to move and store materials.
- Built and wrapped pallets to secure shipment with freight carriers.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Followed orders precisely for correct items, sizes and quantities.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Packing Supervisor
Fulfillment.com
Savannah, GA
03.2019 - 08.2019
- Collaborate with other supervisors and managers in the warehouse to solve immediate, day-to-day operational issues.
- Monitor and drive key service level metrics in fulfillment to ensure that we are providing an excellent customer experience.
- Support operational strategy and leverage technology to drive business goals for revenue, operational performance, and profitability.
- Manage, coach, and develop teams of supervisors, team leads, and warehouse personnel.
- Establish sound process improvement initiatives that drive year-over-year improvement.
Inventory Specialist
Fulfillment.com
Savannah, GA
03.2018 - 03.2019
- Manage multiple priorities in a fast-paced environment with effective communication and thorough follow through
- Build strong relationships with senior leadership as a trusted adviser
- Monitor employees, processes, stock levels and day to day operations
- Lead a team of warehouse workers to receive, fulfill orders, and perform inventory research using the WMS
- Collect inventory items needed to process orders.
Sorter/Packer
Fulfillment.com
03.2017 - 03.2018
- Ensure that all items are correct for specific client orders
- Count hundreds of products to prepare orders for our packagers to complete
- Lift boxes up to 50 pounds.
- Packed orders accurately and in a timely manner to ensure that all orders went out on time.
Cashier/Customer Associate
Toys R Us
11.2015 - 12.2016
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Helped customer locate and select appropriate merchandise throughout store
- Drove sales and add-on purchases by promoting specific item options to customers
- Collected merchandise from store and back-end locations for customer purchases
- Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales
- Learned roles of other departments to provide coverage and keep store operational.
Overnight Stocker
Toys R Us
11.2015 - 12.2016
- Reviewed current planograms and end cap placements to properly merchandise items
- Reset merchandise throughout assigned section to give shelves and racks professional appeal
- Updated signage to reflect current prices and help promote target merchandise
- Assessed floor displays to determine which merchandise required restocking
- Removed product from boxes and placed on shelves in an attractive manner according to layout guidelines
- Prepared products for sales floor by adding tags
- Secured products when transporting to different areas of store to prevent merchandise damage
- Maintained clear aisles during restocking to avoid accidents and enable others to easily pass by
- Replenished inventory with focus on addressing customer needs.
Customer Service Representative
Walt Disney World
09.2014 - 08.2015
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
- Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards
- Drove team success by completing jobs quickly and accurately
- Completed skilled finishing work with excellent process knowledge and advanced manual dexterity
- Looked for ways to go above and beyond job requirements
- Worked hard to learn all required tasks quickly and maximize performance
- Corrected issues in timely manner to maintain productivity goals.
Education
High school or equivalent in GED -
Savannah Technical College
Savannah, GASkills
- Strong Work Ethic
- Stock replenishment
- Loading and unloading
- Inventory Auditing
- Barcode scanning
- Warehouse Associate
- General Labor
- Shipping/Receiving
- Picker/Packer
- Order Puller
Certification
Driver's License
Personal Information
Title: Packing Supervisor - Fulfillment.com
Languages
Spanish
Limited
Accomplishments
- Earned Employee of the Month at Hot Topic - June 2019
Timeline
Overnight Associate
Walmart
09.2022 - 11.2023
Shipt Shopper
Shipt
08.2020 - 07.2022
Order Fulfillment Associate
CAP Barbell
10.2019 - 03.2020
Sales Associate
Hot Topic
05.2019 - 07.2020
Packing Supervisor
Fulfillment.com
03.2019 - 08.2019
Inventory Specialist
Fulfillment.com
03.2018 - 03.2019
Sorter/Packer
Fulfillment.com
03.2017 - 03.2018
Cashier/Customer Associate
Toys R Us
11.2015 - 12.2016
Overnight Stocker
Toys R Us
11.2015 - 12.2016
Customer Service Representative
Walt Disney World
09.2014 - 08.2015
High school or equivalent in GED -
Savannah Technical College
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