Chiara Brown
Birmingham,AL
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
17
17
years of professional experience
2011
2011
years of post-secondary education
Work History
Journeyman Customer Service Representative
Social Security Adminstration
Birmingham
07.2009 - Current
- Assisted clients with inquiries regarding Social Security benefits and services.
- Processed applications for Social Security programs and verified eligibility requirements.
- Educated beneficiaries on available resources and support options within the agency.
- Provide an extra level of expertise and comfort due to being a disabled individual whom used to be a beneficiary.
Human Resource Assistant
The Veterans Administration Medical Center
Birmingham
05.2009 - 07.2009
- Assisted in recruitment processes by scheduling interviews and coordinating candidate communications.
- Managed employee records and maintained confidentiality of sensitive information.
- Supported onboarding procedures by preparing orientation materials and conducting new hire training.
Education
Bachelor of Arts - Early Childhood Care And Education
UNIVERSITY OF MONTEVALLO
Montevallo, AL 08.2004 - 08.2009
Alabama School For The Blind
Talladega, ALMBA - Business Administration
Columbia Southern University
Orange Beach, ALMBA - Human Resources Management
Columbia Southern University
Orange Beach, ALSkills
- Positve customer relationship management and results
- Resource techical individual for indivduals in my office This included individuals above my expertise who seeked answers
- Mentorship for almost ten years to coworkers incoming with disabilites and others whom did not
- Valued team player to those around me I provide security and availability of my time when help is needed
Accomplishments
- Mutiple Awards of Recgoniziton of Contribution (ROC). The highest level of award that the Federal Government recognizes for excellent customer serive and perfect performance.
Affiliations
- Director and fundraiser chair of Bring your Child to work day.
- Co-Director of Bring your Child to work day..
Languages
English
Professional
References
References available upon request.
Timeline
Journeyman Customer Service Representative
Social Security Adminstration
07.2009 - Current
Human Resource Assistant
The Veterans Administration Medical Center
05.2009 - 07.2009
Bachelor of Arts - Early Childhood Care And Education
UNIVERSITY OF MONTEVALLO
08.2004 - 08.2009
Alabama School For The Blind
MBA - Business Administration
Columbia Southern University
MBA - Human Resources Management
Columbia Southern University