Chiara Chavez
Atlanta,GA
Summary
Management Software Subject Matter Expert & Property Management Professional with 7+ years in the multi-family industry, 6 years Yardi Voyager experience and 3 years Entrata Core experience. Committed to staying current with the many advancements and innovations in technology and expanding software knowledge to continue to provide high-quality technical solutions and service.
Overview
7
7
years of professional experience
Work History
Operations Systems & Reporting Specialist
Arcan Capital
Marietta, GA
10.2020 - Current
- Directed software maintenance, software migrations, implementation, and updates for a 16 property portfolio
- Ensured that operating systems and software aligned with company standards and strategic business plans
- Acted as direct contact point for troubleshooting advanced system issues; consistent successful resolutions
- Answered help desk tickets and performed tenant ledger/data corrections
- Trained employees across multiple departments on system operations including log-in procedures, management software, permissions, security and use of software.
- Audited and analyzed property and operational data to create reports and implement actions that enhanced effectiveness of property level operations
- Completed financial and performance reports to present to asset owners; used data to develop additional or alternate methods to optimize property financial performance
- Created and maintained corporate and asset websites, ILS settings, and other miscellaneous marketing items
Assistant Property Manager
Atlantic Pacific Management
Norcross, GA
03.2019 - 10.2020
- Assisted Community Manger in planning and managing daily operations of community
- Manged eviction proceedings and maintained delinquency at 2% or below
- Managed financial activities for rent collection, rent increase, late payments, and check returns
- Updated weekly reports concerning notices to vacate, vacancy reports, activity reports, etc.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Leasing Consultant
RADCO Residential
Kennesaw, GA
07.2017 - 03.2019
Leasing Consultant
Greystar Property Management
Marrieta, GA
05.2015 - 07.2017
Skills
- SME/System Administrator in Entrata Management Software - advanced settings knowledge
- SME/System Administrator in Yardi Management Software - advanced settings (ETL, SQL etc)
- Rent Cafe Administrator/Website Creation
- LRO & Yieldstar Experience
- Microsoft Suite/Excel Proficiency
- Software Maintenance & Migrations
- Data-Driven Solutions/Data Mining
- Technical Support/Process Streamlining
- Critical Thinking/Attention to Detail
- Reporting and Analysis/Business Operations
- Vast Fair-Housing Compliance Knowledge
- Customer Satisfaction/ Customer Needs Assessments
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Systems & Reporting Specialist
Arcan Capital
10.2020 - Current
Assistant Property Manager
Atlantic Pacific Management
03.2019 - 10.2020
Leasing Consultant
RADCO Residential
07.2017 - 03.2019
Leasing Consultant
Greystar Property Management
05.2015 - 07.2017
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