Chiara Philhower
East Hampton
Summary
Digital content creator with training in Instagram marketing and experience producing high-performing short-form videos. Strong skills in content strategy, analytics, and audience growth. Background in retail sales and customer service, bringing excellent communication and customer-focused problem-solving abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cafeteria Staff
Memorial School
East Hampton, CT
01.2025 - Current
- Currently employed full-time as part of the cafeteria team.
- Responsible for meal service, kitchen organization, and assisting students during lunch hours.
- Ensuring a clean, safe, and welcoming environment for students and staff.
Cafeteria Substitute
East Hampton Public Schools
East Hampton, CT
- 01.2024
- Assisted with food preparation and service during lunch periods.
- Helped maintain cleanliness and organization in the cafeteria.
- Supported staff as needed in various school cafeterias.
Customer Service - Cashier
Megamark S.r.l.
Italy
07.2012 - 01.2023
- Worked as a cashier, sales assistant, and customer service representative for 11 years at a large supermarket chain.
- Honed expertise in customer service and POS system operation.
- Ensured customer satisfaction and efficient payment processing.
- Maintained composure under pressure to resolve customer complaints and enhance guest experiences.
- Fostered positive customer relationships through attentive service, ensuring a welcoming environment that enhanced overall shopping experiences.
Education
High School Diploma - Accounting and Business Administration
Istituto Paritari Alessandro Volta
BA, ItalySkills
- Customer service
- Customer satisfaction
- Reliability
- Punctuality
- Patience
- Composure
- Cash register operation
- Customer complaint resolution
- Guest services
- Customer focus
- Payment processing
- POS system operation
Certification
Education & Training
Instagram Marketing Strategy Course – Instagram Pillar Academy
Completed in 2023 | Instructor: Arianna Cavina
• Content strategy, Instagram growth, editorial planning, and performance analysis
Experience
Content Creator – Personal Projects (Instagram & TikTok)
• Developed and produced short-form video content (Reels/TikTok) focused on storytelling and trend-based marketing
• Planned editorial calendars and wrote engaging copy optimized for each platform
• Analyzed performance metrics and platform insights to improve reach and engagement
• Achieved organic video performance up to 10,000+ views per post
• Increased audience engagement through platform-native content and trend research
Languages
Italiano
Inglese
Timeline
Cafeteria Staff
Memorial School
01.2025 - Current
Customer Service - Cashier
Megamark S.r.l.
07.2012 - 01.2023
Cafeteria Substitute
East Hampton Public Schools
- 01.2024
High School Diploma - Accounting and Business Administration
Istituto Paritari Alessandro Volta