Chiara Stiles

• Maintain daily spa operations by managing continuous laundry cycles, folding and distributing clean linens to service provider rooms, routinely cleaning and resetting common areas and locker rooms in between every client, and performing scheduled daily and weekly deep-cleaning tasks to uphold facility cleanliness, sanitation, and presentation standards.

• Coordinate front desk activities by responding to incoming phone calls, text messages, emails, and walk-in inquiries while coordinating appointments, assisting with client requests, and providing attentive service to in-spa guests throughout their visit.

• Coordinate appointment scheduling by managing service provider calendars, booking and adjusting appointments, handling cancellations and rescheduling requests, and resolving scheduling conflicts to maintain efficient daily operations.

• Provide attentive customer service by addressing client concerns, resolving service-related issues, and navigating difficult interactions with professionalism and personalized solutions to maintain client satisfaction.

• Lead employee training and onboarding by teaching front desk procedures, guest service standards, daily operational responsibilities, and spa protocols while ensuring new team members are confident and prepared to work independently.

• Maintain administrative organization by managing employee and client files, developing internal protocols, creating operational documents, and generating and reviewing reports covering service performance, client activity, revenue and profitability, and client reviews.

• Oversee inventory management by tracking product levels, monitoring stock needs, ordering retail products and operational supplies, organizing inventory, and maintaining accurate records to ensure consistent availability and efficient daily operations.

• Drive commission-based retail sales through in-depth product knowledge and personalized recommendations, educating clients on product benefits while working toward individual and team sales goals.

• 4.0 GPA
• Early Graduate