Chiara Yabao
Team Leader
San Diego,CA
Summary
Dynamic, persevering, and results-driven customer service champion looking to transition into a career in retail management and join a team full of talented and passionate individuals within a company that offers unparalleled opportunities for personal and professional growth. I bring a highly desirable and transferable skill set, such as: proactive salesmanship, excellent customer service skills, and targeted marketing. Highly efficient at multi-tasking, bookkeeping, money management, and various POS software. Excellent at ensuring the customer's happiness and satisfaction, meeting tight deadlines and sales quotas, and conflict resolution. Knowledge of leading a team, a solid commitment to client and company privacy, and a willingness and ability to quickly learn new concepts make me a strong candidate for the Store Manager position at H&M.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Lead Web Developer and Founder
Stack District
New York, NY
01.2018 - 04.2022
- Successfully launched an e-commerce platform for struggling local businesses that helped increase business visibility, customer retention rate, and profits amidst the pandemic
- Utilized creative marketing skills and sales pitches to gain new clients that turned a passion project into a full-time, profit-generating web development agency
- Acquired new contracts and maintained a 100% contract renewal rate by utilizing creative marketing techniques and establishing a rapport with clients
- Maintained accurate books and financial records
- Utilized client relationship management software to manage different aspects of the business
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and JSON coding
- Engaged with clients to plan and optimize site issues and queries
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations
- Built and styled new mobile-friendly websites, transitioning legacy presentations to simultaneous easy-to-use versions
- Oversaw technical issues and troubleshooting requests to resolve user problems
- Discussed site and app requirements with clients to produce actionable development plans
- Adhered to SEO best practices while designing sites to outrank competition on Google and other search engines
- Oversaw back-end development using PHP to maintain website integrity
- Coded websites using HTML, CSS, JavaScript and jQuery languages
- Developed technical solutions required to accommodate specific user-facing assets
- Implemented changes and integrated requested elements to streamline business operations
- Provided security maintenance and patching on website interface to maintain viability after launch
Team Member
Prime And Beyond
Fort Lee, NJ
09.2019 - 11.2021
- Successfully and consistently upsold products to both new and regular clientele
- Effectively multitasked under highly stressful work environments
- Applied a wide range of digital marketing and customer service skills to upsell more high-end products and to acquire new customers
- Contributed to team success by completing jobs quickly and accurately
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Developed strong cooperative relationships with coworkers and managers
- Pursued learning opportunities to advance knowledge and take on leadership position
- Operated register to process payments and collect cash payment for order totals
- Worked different stations to provide optimal coverage and meet production goals
- Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods
- Trained new team members by relaying information on company procedures and safety requirements
- Continuously checked products for quality assurance according to strict guidelines
- Instructed junior team members on protocols and procedures of each station to maximize contributions
- Created seasonal displays to showcase new and promotional products
Education
B.S - Computer Science, Economics
Seton Hall University
01.2014 - 01.2016
Skills
Microsoft Office, Bookkeeping
Email Management and Correspondence
Digital marketing
Search Engine Optimization
Sales, Leasing, Lead GenerationBudgeting and Money Management
Customer Service
Contract Negotiation
Strong Work Ethic
Eagerness to Quickly Learn New Concepts
Conflict Resolution
Flexible Schedule
Deadline-conscious
Strong Communication Skills
Web Development
Office Equipment
Timeline
Team Member
Prime And Beyond
09.2019 - 11.2021
Lead Web Developer and Founder
Stack District
01.2018 - 04.2022
B.S - Computer Science, Economics
Seton Hall University
01.2014 - 01.2016