Chiavone Mobley
Chattanooga,TN
Summary
Professional program management professional with proven track record in leading complex projects and driving impactful results. Strong focus on team collaboration, ensuring dependable performance, and adaptability to evolving needs. Expertise in strategic planning, resource allocation, risk management, and stakeholder engagement, coupled with exceptional problem-solving and leadership abilities.
Overview
12
12
years of professional experience
Work History
Program Manager
Projé, Inc. - Priority Health
01.2024 - Current
- Lead strategic planning and execution of the HIDE (Health Integration and Delivery Enhancement) implementation for the State of Michigan, supporting the 2026 launch across multiple regions. Direct multi-workstream program management efforts, overseeing cross-functional teams including LTSS, Care Management, and Technical Integration for Facets and Epic. Conduct market and policy research to inform directional guidance for long-term support services (LTSS), aligning with Michigan’s evolving Medicaid strategy. Partner with state stakeholders, health plan executives, and IT architects to define implementation roadmaps, identify interdependencies, and mitigate risks. Deliver consulting-grade deliverables including gap analyses, stakeholder matrices, and readiness assessments to support go-live success. Developed and standardized project governance frameworks, including RAID logs, RACI charts, and KPI dashboards to monitor performance and ensure alignment with strategic goals, while championing change management and stakeholder engagement, ensuring adoption of new workflows and system capabilities across provider networks and care teams.
Senior Program Manager
Projé, Inc. - BCBSM
01.2023 - 01.2024
- Lead strategic planning and execution of the HIDE (Highly Integrated Dual Eligible) implementation, including long-term support services (LTSS) research and cross-functional coordination. Advised and informed translating Facets system requirements into EPIC workflows to support integrated care delivery. Recognized for delivering consulting-grade deliverables, driving stakeholder alignment, and implementing scalable governance frameworks to support enterprise transformation.
Sr. Program Manager/Senior Strategist
ProInspire
01.2021 - 01.2023
- Direct and execute annual growth strategy efforts, develop inclusive practice objectives, and identify key priorities and investment needs; deliver national support for large-scale, complex projects. Strengthen efficiency and engagement by aiding in planning, coordinating, and delivering transformative diversity, equity, and inclusion (DEI) initiatives. Analyze metrics, refine service development plans, and implement new training, relate as consultant and liaison for clients’ race equity journey. Introduced annual review process and management of company’s objectives and key results (OKRs) to track progress towards timely completion and measurable success. Organized implementation of Covid-related policies such as new wellness benefits, unlimited time off policies, and employee reimbursement strategies.
Diversity & Inclusion (D&I) Business Partner
BookBub
01.2020 - 01.2021
- Influenced companywide policies and procedures with an equity mindset, cultivated relationships with People Ops teams, and ensured compliance with D&I vision, strategy, and goals. Redefined organizational staffing needs and successfully developed a focused, yet flexible corporate culture to facilitate seamless integration of D&I, including current industry trends and best practices. Managed research and analysis of reports detailing customer service metrics resulting in the upgrading of procedures and key performance indicators (KPIs). Updated standard procedures and workflows with Covid mindset, recommended adjustments to minimize exposure for company-wide efficiency.
Senior Strategic Planning Consultant, Pharmacy and Clinical Operations
Tufts Health Plan
01.2019 - 01.2020
- Developed and executed overall operations strategy for healthcare business pipeline; drove lead generation activities, including thought leadership and local industry event management. Created, implemented, and executed client relationship management strategies; communicated with clients in national branding and thought leadership programs. Led committees to create a diverse and inclusive culture through systems, people, and governance. Reduced pharmacy costs by $1M with launch of new pharmacy-saving product. Collaborated with provider offices to leverage Epic systems for member experience and coordination of care through care management. Managed competing deadlines focused on creating a solid foundation for a startup health plan designed for the Medicare division.
Senior Program Manager, Enterprise Business Implementation
Tufts Health Plan
01.2017 - 01.2019
- Partnered with executive teams to deliver actionable solutions for highly complex, Enterprise Business Implementation activities. Enhanced relationship and communication between business and implementation cross-functional teams, consisting of 8 different project threads and over 100 resources. Analyzed and compiled data to report key findings and health care utilization trends to share with key stakeholders. Developed and executed strategic and operational plans, vendor management and contracts, and budgets. Identified ~$250K in annual savings with implementation of the Commercial Division Product Committee; perform comprehensive feasibility analyses for commercial product and service initiatives.
Manager, Sales Administration and Enterprise Business Implementation
Tufts Health Plan
01.2014 - 01.2017
- Supervised client management team of 6 and strategic planning efforts for implementation and onboarding 30K new members, supporting a new start-up health plan in New Hampshire. Directed 3 program managers, while collaborating with multiple brokers, approximately 25 clients, and a sales team of 30 to improve processes, track trends, and validate data to increase accuracy. Introduced a cross-functional, business strategy committee with representation from over 10 internal departments, brainstormed on more accurate assessments for business cases. Trusted as Lead Strategist and subject matter expert (SME) impacting organization-wide business development policies including sales pipeline, contract management, and marketing strategies.
Education
Master’s in Healthcare Administration (MHA) -
Walden University
Bachelor of Arts - Psychology Health & Counseling
Emmanuel College
Project Management Certification - undefined
Duke University Continuing Education
Skills
- Lead the implementation of highly integrated and complex state and federal programs to improve access and health outcomes across multiple states and regions
- Experience with informing and translating technical requirements, specifically from Facets to Epic platforms
- Collaborated with provider offices and networks to leverage Epic systems for care management and improve coordination of care
- Spearheaded planning for member onboarding and retention for two multi-million dollar plan companies located in Connecticut and New Hampshire
- Directed 3 program managers, while collaborating with multiple brokers, approximately 25 clients, and a sales team of 30 to improve processes, track trends, and validate data to increase accuracy
- Identified ~$250k in annual savings with implementation of the Commercial Division Product Committee; perform comprehensive feasibility analyses for commercial product and service initiatives
- Subject matter expertise in Care Management, Utilization Management, Quality and NCQA accreditation, and state programs Strong knowledge of operations including claims and data analysis
Timeline
Program Manager
Projé, Inc. - Priority Health
01.2024 - Current
Senior Program Manager
Projé, Inc. - BCBSM
01.2023 - 01.2024
Sr. Program Manager/Senior Strategist
ProInspire
01.2021 - 01.2023
Diversity & Inclusion (D&I) Business Partner
BookBub
01.2020 - 01.2021
Senior Strategic Planning Consultant, Pharmacy and Clinical Operations
Tufts Health Plan
01.2019 - 01.2020
Senior Program Manager, Enterprise Business Implementation
Tufts Health Plan
01.2017 - 01.2019
Manager, Sales Administration and Enterprise Business Implementation
Tufts Health Plan
01.2014 - 01.2017
Bachelor of Arts - Psychology Health & Counseling
Emmanuel College
Project Management Certification - undefined
Duke University Continuing Education
Master’s in Healthcare Administration (MHA) -
Walden University