CHIBUEZE EZEIFEDI
Pittsburgh,PA
Summary
Highly motivated cybersecurity analyst with over 450+ hours of lab time securing system and data. Seeking to deliver airtight information security and cutting security risk through automation, training, backups, firewalls, and physical control. Dedicated professional with an excellent work ethic. Experienced in a wide range of technologies with the ability to learn quickly and adapt to a new environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mobile Expert
METRO BY T-MOBILE
09.2021 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
IT Hardware Technician
MOBILE-CITY
09.2017 - 08.2021
- Enhanced system performance by troubleshooting and repairing hardware issues.
- Reduced downtime for clients by providing timely and efficient hardware support.
- Optimized workstation setups for ergonomic comfort and productivity benefits for users.
- Carried out proper disposal procedures for obsolete equipment, adhering to environmental regulations and data protection standards.
- Stayed abreast of industry trends in IT hardware technology, recommending appropriate upgrades when necessary.
- Provided end-user training on proper care and usage of IT equipment, minimizing incidents of damage or malfunction.
IT Support
MTN NIGERIA
03.2016 - 10.2016
- Reduced downtime with proactive IT support and rapid issue resolution.
- Provided first- and second-line IT support for internal colleagues.
- Developed comprehensive IT support documentation to facilitate faster issue resolution.
- Optimized IT support services by analyzing user feedback and implementing targeted improvements.
- Streamlined IT support processes for increased efficiency and reduced downtime.
IT Support (Internship)
AXIS CAPITAL
01.2015 - 07.2015
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
Business Manager
CORNERSTONE INSURANCE PLC
08.2013 - 09.2014
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
Customer Operation Specialist
MTN NIGERIA
07.2012 - 07.2013
- Improved overall operational efficiency, contributing to company growth and success.
- Managed high volumes of customer inquiries, effectively prioritizing tasks to meet deadlines consistently.
- Analyzed operational and financial data to identify business insights and opportunities for process improvement.
- Led regular meetings with team members, fostering open dialogue around progress updates and areas for further development.
- Developed comprehensive reports on key performance metrics, providing valuable insights for leadership teams.
Education
Higher-Level Education - IT Cybersecurity
PER SCHOLAS
Pittsburgh, Pennsylvania10.2023
Master of Science - Business Administration And Management
UNIVERSITY OF SUNDERLAND
Sunderland, United Kingdom10.2015
Bachelor of Science - Political Science
MADONNA UNIVERSITY
Okija, Anambra09.2011
Skills
- Cybersecurity Architecture
- Risk Management
- Threat Intelligence
- Vulnerability Analysis
- Offline storage techniques
- Mobile Device Management
- Cross-platform Proficiency
- Real-time communication features
- Accessibility Standards Compliance
Certification
- CompTIA CySA+
- Cisco Network Essentials
- Cisco Cyber Security Essential
- NDG Linux Essentials
Timeline
Mobile Expert
METRO BY T-MOBILE
09.2021 - Current
IT Hardware Technician
MOBILE-CITY
09.2017 - 08.2021
IT Support
MTN NIGERIA
03.2016 - 10.2016
IT Support (Internship)
AXIS CAPITAL
01.2015 - 07.2015
Business Manager
CORNERSTONE INSURANCE PLC
08.2013 - 09.2014
Customer Operation Specialist
MTN NIGERIA
07.2012 - 07.2013
Higher-Level Education - IT Cybersecurity
PER SCHOLAS
Master of Science - Business Administration And Management
UNIVERSITY OF SUNDERLAND
Bachelor of Science - Political Science
MADONNA UNIVERSITY
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