Results-driven Project Management and Operations Analyst with expertise in large-scale digital transformations. Skilled in managing cross-functional initiatives, tracking project timelines, and aligning stakeholders in global environments. Leverages data analytics and process optimization to enhance efficiency and mitigate risks, contributing to successful organizational transformation.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Creative Projects Manager
TenTenTalent and Creative Services
Brooklyn, NY, US
09.2025 - 02.2026
Tracked 10+ concurrent project workstreams for a filmmaker's brand debut, ensuring 100% on-time delivery of marketing assets and strategic deliverables.
Standardized internship onboarding process and internal documentation, cutting administrative ramp-up time for new hires by 30%.
Developed data-driven proposals for sponsor outreach which led to a 15% increase in lead engagement through targeted market research and trend analysis.
Developed data-driven proposals for sponsor outreach, increasing lead engagement by 15% through targeted market research and trend analysis.
Content Acquisition Specialist
FilmWorks Global
Phoenix, AZ, US
06.2025 - 02.2026
Evaluated 30+ media projects monthly, delivering data-driven acquisition recommendations grounded in market viability and risk assessment metrics.
Streamlined content evaluation workflow by implementing market research templates, enhancing project assessment speed by 20%.
Sales Operations Analyst, Digital Revenue Infrastructure
Mars Wrigley
Newark, NJ
07.2024 - 12.2024
Managed trade spending and data workflows for 100+ accounts, ensuring 99% data accuracy for executive-level quarterly financial forecasting.
Identified and resolved CRM data bottlenecks, saving 10 hours monthly in manual reporting and enhancing visibility for the regional sales transformation team.
Analyzed sales data to identify trends and optimize inventory management processes.
Collaborated with cross-functional teams to streamline order fulfillment operations and enhance customer satisfaction.
Developed and maintained dashboards using advanced Excel functions to track key performance indicators.
Partner Support Specialist
PhilRx Digital Pharmacy
San Francisco, CA
02.2024 - 06.2024
Led continuous improvement initiatives across B2B partner network, analyzing performance metrics (KPIs) and tracking turnaround times to align external stakeholders on strategic goals.
Drove continuous improvement initiatives across a B2B partner network by analyzing performance metrics (KPIs), tracking turnaround times, and aligning external stakeholders on strategic goals.
Conducted root-cause analysis and data investigations for complex financial reconciliations, ensuring accuracy in monthly reporting and partner payouts.
Audited operational workflows and transactional data for adherence to standardized processes, identifying discrepancies and implementing corrective actions to uphold quality assurance.
Partnered cross-functionally within a highly matrixed environment—collaborating with finance, logistics/warehouse, and engineering teams—to align project execution with overarching corporate performance targets.
Pharmacy Technician
SpecialtyRx Long Term Care Pharmacy
Ridgefield Park, NJ
01.2024 - 05.2024
Facilitated operational workflows by inputting and managing complex data within enterprise systems (EMAR), enabling seamless downstream review and quality assurance by senior staff.
Executed compliance-driven processes with a high degree of accuracy, ensuring all final deliverables and documentation met strict operational standards.
Maintained rigorous data integrity within the central database by continuously auditing, updating, and correcting stakeholder information to support broader business processes and operational efficiency.
Triaged high volumes of time-sensitive communications, prioritizing tasks and streamlining processes to support efficient daily operations.
Acted as a central liaison for cross-functional partners and external facilities, managing inbound inquiries and proactively conducting outreach to clarify requirements and prevent workflow bottlenecks.
Sales Ops & Commercial Data Strategy Analyst
Becton Dickinson
Franklin Lakes, NJ
11.2019 - 09.2023
Tracked critical milestones for multi-departmental data migration projects, coordinating dependencies between IT and Sales to ensure seamless system transitions with zero downtime.
Developed and maintained automated Power BI, Tableau, and QlikView dashboards for senior leadership, enhancing real-time visibility into project KPIs and accelerating decision-making speed by 25%.
Analyzed market trends to identify growth opportunities and inform strategic business decisions.
Collaborated with cross-functional teams to develop and implement data-driven strategies for product positioning.
Conducted competitive analysis to assess market dynamics and recommend actionable insights for leadership.
Product Info Management Analyst
L'Oréal
Clark, NJ
03.2019 - 11.2019
Spearheaded digital tool implementation by developing and rolling out a novel material status tracking tool, driving a 15% reduction in inventory errors through improved visibility and process adherence.
Optimized operational workflows by redesigning master data management protocols, significantly improving data accuracy and reducing systemic process delays by over 50%.
Facilitated SAP enhancements and streamlined distribution pathways for KISS project, improving demand forecasting accuracy and end-customer service metrics.
Pharmacy Technician
CVS Health Retail Pharmacy
Garfield and River Edge, NJ
03.2015 - 03.2019
Managed high-volume transactional data within proprietary systems, ensuring compliance and accuracy for downstream executive review.
Streamlined intake operations by efficiently triaging and prioritizing incoming requests, optimizing daily workflows to consistently meet aggressive turnaround times.
Executed quality control protocols for all physical deliverables, verifying that final outputs met stringent regulatory, safety, and operational guidelines.
Delivered frontline stakeholder support in high-traffic environment, resolving complex inquiries and engaging external providers to prevent service delays.
Streamlined intake operations by triaging and prioritizing incoming requests, optimizing daily workflows to meet aggressive turnaround times.
Global Customer Success Associate/Contract Analyst
Johnson & Johnson
Piscataway, NJ
07.2016 - 10.2018
Drove digital transformation and change management by designing and delivering comprehensive Salesforce.com training, successfully modernizing legacy contracts and procurement processes for cross-functional teams.
Led digital transformation by designing and delivering Salesforce.com training, modernizing legacy contracts and procurement processes for cross-functional teams.
Streamlined operational life cycles by redesigning contract evaluation frameworks, reducing lead execution times by over 30 days and increasing departmental throughput.
Analyzed high-volume transactional data (200+ monthly operations) to diagnose operational pain points, translating root-cause insights into actionable strategies that improved broader product workflows.
Resolved digital supply chain escalations by investigating order management integration issues on enterprise eCommerce platforms, enhancing systemic stability.
Led end-to-end process optimization for global SAP Order-to-Cash (O2C) workflows, leveraging direct stakeholder feedback to identify and eliminate systemic bottlenecks.
Education
Bachelor of Science - Supply Chain Management and Marketing Sciences