Chicco Saasa

● Security Advisor II

● Customer-facing cybersecurity advisor and Technical Account Manager supporting over 85 commercial customers in a managed detection and response environment. Primary post-sale security contact helping customers improve security posture, understand detection and alerting workflows, adopt MDR capabilities, and resolve technical/security issues.

● Own advisory relationships with customers, leading recurring meetings, monthly touchpoints, posture reviews, and quarterly business reviews.

● Advise customers on MDR/XDR best practices, detection workflows, alerting logic, security operations maturity, and vulnerability management.

● Analyzed security alerts, detection activity, logs, scan results, and reports to identify risks and recommend remediation strategies.

● Help customers understand the ingestion, detection, triage, alerting, and escalation pipeline across their managed security environment.

● Deliver posture assessments, best-practice recommendations, vulnerability reviews, and tailored security improvement guidance.

● Tune detections, suppress noisy alerts, improve alert fidelity, and align monitoring with business risk.

● Built security reports that translated technical findings into actionable insights for operational and executive-level stakeholders.

● Support onboarding, implementation, configuration, integrations, and platform adoption.

● Advocate for customers across Support, Engineering, Product, and Security Operations to resolve issues and improve outcomes.

● Tracked customer health, usage, adoption, and satisfaction; identified gaps and recommended corrective actions to mitigate churn risk.

● Document customer goals, security priorities, technical issues, action items, and key metrics.

● Educate customers on dashboards, reporting, alert handling, vulnerability scanning, and security best practices.

● Facilitated renewal readiness by showcasing security value to customers.

• Infrastructure & Vendor Advisory: Evaluated, recommended, and configured multi-departmental hardware and software solutions aligned with business requirements and technology roadmaps.
• Modernization & Risk Reduction: Guided and executed the migration of legacy network operations to a virtual server environment, improving infrastructure resilience and operational efficiency.
• Technical Problem Governance: Conducted root-cause analysis to efficiently resolve complex hardware, software, and network incidents, minimizing operational downtime.
• Architecture & Reliability Testing: Architected, deployed, and validated enterprise-wide server infrastructure supporting critical file storage, print services, and core business applications.
• Capacity & Asset Governance: Oversaw storage administration and lifecycle management to maximize asset utilization and storage performance.
• Physical Security Alignment: Managed the deployment, configuration, and maintenance of physical security surveillance systems to protect company facilities and physical assets.
• Leadership & Team Enablement: Mentored junior IT staff on administrative standards, security baselines, and industry best practices to foster team growth.
• Network & Performance Optimization: Advised on and executed performance upgrades across in-house servers and customer network infrastructure to optimize speed and reliability.

• Ensured security through VPNs, access controls, firewalls, and backups.
• Managed network servers and technology tools to optimize performance.
• Configured accounts and workstations for new users.
• Deployed code from Visual Studio to websites efficiently.
• Updated websites using FileZilla for improved functionality.
• Renewed PCI processing, maintaining compliance with security metrics.
• Troubleshot issues and outages to minimize downtime.
• Installed and repaired software and hardware to support operations.

• Data Integrity & Continuity Governance: Managed server performance optimization and critical data backup strategy to guarantee business continuity and data integrity.
• Perimeter & Endpoint Security Management: Administered network security infrastructure—including firewalls, malware defense, and endpoint protections—to strengthen overall organizational security posture.
• Infrastructure Optimization & Maintenance: Evaluated, configured, and maintained enterprise hardware and software assets to ensure maximum operational uptime.
• Access Governance & Identity Management: Oversaw identity provisioning and onboarding access protocols, ensuring new employees were seamlessly and securely integrated.
• Threat Monitoring & Vulnerability Response: Executed continuous system monitoring to proactively identify, evaluate, and mitigate potential security threats and usability bottlenecks.
• Technical Incident Advisory & Mitigation: Delivered tier-2/3 technical consulting and rapid problem resolution, reducing operational friction and system downtime.
• Physical & Environmental Asset Security: Administered physical surveillance systems and security hardware to protect critical corporate assets and facilities.
• Facility Access & Compliance Controls: Managed facility access control systems in alignment with internal security policies and compliance standards.

• Technical Consultation & Issue Resolution: Advised clients on complex account configurations, network setups, and technical environment requirements, enhancing system functionality and user satisfaction.
• End-to-End Account Ownership: Served as the dedicated technical contact for critical customer inquiries, managing issues from initial intake through full lifecycle resolution.
• Root-Cause Analysis & Database Querying: Utilized advanced debugging tools and engineered targeted SQL queries to investigate system behavior, perform root-cause analysis, and remediate technical issues.
• Quality Assurance & Defect Tracking: Documented software anomalies, platform behavior, and technical defects in enterprise tracking systems to support continuous product improvement.
• Cross-Functional Incident Escalation: Collaborated with internal software engineering and development teams to convey complex technical findings, facilitating timely resolutions for critical escalations.