Chicco Saasa
Provo,UT
Summary
Cybersecurity Engineer II with expertise in security advisory and customer success. Specializes in system administration, hardware/software installation, and configuration. Demonstrated skills in threat detection, incident response, and vulnerability management, with a focus on enhancing security posture. Proficient in endpoint, network, and cloud security, with experience in log analysis and security consulting, adhering to NIST and CIS frameworks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Concierge Security Engineer
ArcticWolf
Pleasant Grove, UT
02.2022 - Current
- Conducted vulnerability assessments to identify security gaps across systems.
- Managed account relationships to foster long-term partnerships with customers.
- Leveraged subject matter expertise in privacy and security trends to advise management on best practices.
- Trained system end users to uphold security processes and procedures effectively.
- Performed testing to verify system functionality and compliance with standards.
- Provided technical support to address customer inquiries and concerns promptly.
- Implemented Arctic Wolf network and endpoint security solutions, enhancing client protection.
- Identified opportunities for improvement in network, application, and cloud security frameworks.
System Administrator
ProgressMFG
Provo, UT
04.2019 - 01.2022
- Researched, configured, and supported hardware and software across multiple departments.
- Integrated advanced infrastructure tools to transition network operations to virtual servers.
- Determined and resolved hardware, software, and network issues efficiently.
- Developed and tested company wide servers for printing, file storage, and application support.
- Managed day to day administration of storage equipment to optimize asset utilization.
- Maintained, installed, and configured security surveillance systems for enhanced safety.
- Mentored junior team members on best practices and industry standards to foster growth.
- Supported and upgraded customer networks and in house servers for improved performance.
System Administrator
Forevergreen Intl
Lindon, UT
06.2018 - 04.2019
- Ensured security through VPNs, access controls, firewalls, and backups.
- Managed network servers and technology tools to optimize performance.
- Configured accounts and workstations for new users.
- Deployed code from Visual Studio to websites efficiently.
- Updated websites using FileZilla for improved functionality.
- Renewed PCI processing, maintaining compliance with security metrics.
- Troubleshot issues and outages to minimize downtime.
- Installed and repaired software and hardware to support operations.
Information Technology Analyst
KraiburgTPE
Buford, GA
08.2015 - 06.2018
- Maintained server performance and data backup systems to ensure data integrity.
- Administrated infrastructure, including firewalls and malware protection, enhancing security posture.
- Installed and repaired computer hardware and software to ensure operational efficiency.
- Set up accounts and workstations for new employees, facilitating smooth onboarding.
- Monitored systems to identify and respond to security or usability concerns promptly.
- Delivered technical support for hardware and software issues, minimizing downtime.
- Maintained security surveillance systems to protect company assets.
- Managed employee facility access, ensuring compliance with security protocols.
Technical Support Engineer
MasterControl
Salt lake city, UT
07.2014 - 05.2015
- Diagnosed and troubleshot technical issues related to account setup and network configuration.
- Took ownership of customer-reported issues, ensuring resolution from start to finish.
- Employed debugging tools and SQL scripts to identify root causes of problems.
- Logged software defects in defect-tracking tool for accurate documentation.
- Escalated unresolved issues to appropriate internal teams for further investigation.
Education
Bachelor of Science - COMPUTER INFORMATION TECHNOLOGY
Brigham Young University - Idaho
Rexburg, IDMaster of Science - CYBERSECURITY
Utah Valley University
Orem, UTSkills
Incident response and detection
- SIEM and MDR/XDR
- Vulnerability management
- Security assessments
- NIST and CIS frameworks
- Systems and infrastructure management
Server administration
- Windows and Linux administration
- Infrastructure updates
- Hardware expertise
- Network and cloud technologies
- Endpoint security
Microsoft Azure proficiency
- Firewall management
- Cisco networking devices
- Networking skills
- Security tools and platforms
- SolarWinds event management
IIS management
- Customer communication strategies
- Customer success management
Cross team collaboration skills
- End-user training programs
- IT operations support
- Technical help desk support
- System analysis expertise
Software deployment strategies
- Data import and export processes
- Enterprise collaboration tools
Certification
GRADUATE CERTIFICATE IN CYBERSECURITY
Timeline
Concierge Security Engineer
ArcticWolf
02.2022 - Current
System Administrator
ProgressMFG
04.2019 - 01.2022
System Administrator
Forevergreen Intl
06.2018 - 04.2019
Information Technology Analyst
KraiburgTPE
08.2015 - 06.2018
Technical Support Engineer
MasterControl
07.2014 - 05.2015
Bachelor of Science - COMPUTER INFORMATION TECHNOLOGY
Brigham Young University - Idaho
Master of Science - CYBERSECURITY
Utah Valley University