Chidera Ajaegbo
Maryland,MD
Summary
As a Salesforce CRM Integrations Engineer and digital marketing specialist, I leverage my technical expertise and passion for branding to empower businesses and individuals to thrive. With experience in cloud solutions, system integration, and digital marketing, I collaborate closely with clients to optimize workflows and strengthen online presence. Specializations include developing impactful marketing strategies, website development, and online reputation management. The ultimate objective is to assist organizations in enhancing their digital footprint and driving meaningful growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Salesforce CRM Integrations Engineer
OVH Cloud
Remote
10.2021 - Current
- Led the administration and development of Salesforce CRM, ensuring seamless integration with internal systems for enhanced customer support and sales processes
- Orchestrated the automation of data integrations between multiple systems, optimizing data accuracy and reducing manual effort
- Collaborated with cross-functional teams to troubleshoot and resolve complex technical issues, contributing to seamless integration of data systems.
Event/ Stakeholder Engagement Manager (SEASONAL)
Afropolitan DC
Remote, DC
03.2021 - 10.2022
- Orchestrated and executed high-impact events, collaborating with cross-functional teams to ensure flawless planning, logistics, and seamless execution
- Devised and implemented targeted stakeholder engagement strategies, fostering relationships with key partners, sponsors, and community members to drive participation and support.
Linux Cloud Operations Support Analyst
Alight Solutions
Remote
05.2021 - 10.2021
- Provided 24x7 support and maintenance of the AWS Iaas & Paas environments, providing application stability and resiliency with 99.5% uptime
- Provided L1 AWS Linux support on AWS infrastructure
- Participated in Change, Incident and Problem management.
Data Integration Technical Support Tier II
FAA Contractor
Washington DC
01.2019 - 05.2021
- Provided Expert Technical Support: Offered specialized technical assistance to clients, promptly resolving complex issues related to data integration systems
- Collaborated with cross-functional teams to diagnose and address issues, contributing to a seamless integration of data systems.
Technical Support Lead
Washington Adventist University
Takoma Park, MD
11.2014 - 12.2018
- Worked with SMEs to develop 100+ standard operating procedures (SOPs) for different departments
- Created templates and layouts for structuring new technical documentation
- Provided responses to inquiries in writing using professional email skills.
Education
Master Of Science - Information Technology Project Management
Western Governors University
Salt Lake City, UT10.2020
Bachelor Of Science - Computer Science
Washington Adventist University
Takoma Park, MD12.2018
Skills
- CRM software proficiency
- Lead generation techniques
- Cross-selling tactics
- Campaign Management
- Interpersonal abilities
- Schedule Management
- Customer Relationship Management
- Team Leadership
- MS Office
- Business Analysis and Reporting
- Business Administration
- Brand Management
Affiliations
National society of leadership and success (NSLS)
Certification
Salesforce certified advanced admin (SCAA)
Salesforce certified administrator
Google digital marketing rectification
Aws cloud practitioner
Scrum master
CompTIA security plus
Languages
French
Elementary
Timeline
Salesforce CRM Integrations Engineer
OVH Cloud
10.2021 - Current
Linux Cloud Operations Support Analyst
Alight Solutions
05.2021 - 10.2021
Event/ Stakeholder Engagement Manager (SEASONAL)
Afropolitan DC
03.2021 - 10.2022
Data Integration Technical Support Tier II
FAA Contractor
01.2019 - 05.2021
Technical Support Lead
Washington Adventist University
11.2014 - 12.2018
Master Of Science - Information Technology Project Management
Western Governors University
Bachelor Of Science - Computer Science
Washington Adventist University