Chidi Udeh
Apple
Brooklyn
7
years of professional experience
Customer-focused sales and operations professional with 4+ years of experience in beauty retail, customer relationship management, and business operations. Skilled in cross-functional collaboration, merchandising initiatives, sales support, and delivering exceptional customer experiences. Passionate about beauty with experience at Ulta Beauty, Kiehl’s, and luxury customer-focused organizations.
Work History
Specialist
1 Month- Achieved a 100% customer promoter score by delivering personalized service, demonstrating product expertise, and effectively resolving customer needs.
- Troubleshoot customer concerns with professionalism, exercising sound judgment to resolve issues quickly while maintaining Apple's high service standards.
- Demonstrate strong product knowledge across hardware, software, and service offerings to educate customers and drive informed purchasing decisions.
Community Manager
4 Months- Oversaw daily business operations to ensure smooth functioning. including customer relationship management, office sales, community engagement, and member support.
- Responded to customer inquiries and maintained strong client relationships.
- Collaborated with accounting and sales teams to streamline sales pipeline management and support daily sales operations.
- Managed daily operations for a community of 75 members while maintaining service standards.
- Coordinated vendor communications, inventory management, budgeting, and purchasing.
- Managed multiple projects while maintaining exceptional attention to detail.
Community Manager
8 Months- Managed operations, customer experience, office sales, and relationship management to enhance client satisfaction and retention.
- Partnered with accounting and sales teams to streamline pipeline activity and improve workflows.
- Increased occupancy by 20% within six months through strategic marketing and community engagement.
- Partnered with accounting and sales teams to manage pipeline activity and workflows.
Beauty Advisor
1 Year 10 Months- Executed visual merchandising initiatives and maintained brand displays.
- Provided personalized beauty consultations to enhance customer satisfaction and loyalty.
- Maintained in-depth product knowledge to accurately recommend products tailored to individual needs.
- Consistently met and exceeded sales targets through upselling, cross-selling, and cultivating strong client relationships.
Guest Service Associate/Wax Specialist
1 Year- Coordinated appointments and membership sales, provided administrative support to enhance customer experience.
- Conducted in-depth skin analyses and recommended tailored products
- Surpassed sales targets by effectively educating customers on services and products.
- Assisted in maintaining a clean and welcoming environment for guests.
Customer Representative
1 Year 6 Months- Assisted customers in product selection, providing tailored skincare solutions based on individual needs.
- Cultivated strong customer relationships while assisting in promotional campaigns to drive engagement.
- Leveraged trends and personal styling insight to influence purchasing decisions
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
Education
Esthetics Operator - Esthetics
High School Diploma
Skills
Microsoft Excel
Microsoft PowerPoint
Sales Reporting
Data Analysis
Sales Operations
Visual Merchandising
Project Management
Customer Relationship Management (CRM)
Cross-functional Collaboration
Relationship Building
Timeline
Specialist
Apple
07.2026 - CurrentRead More
Community Manager
The Shop Workspace
08.2025 - 12.2025Read More
Community Manager
Industrious
12.2024 - 08.2025Read More
Beauty Advisor
Ulta Beauty
10.2022 - 08.2024Read More
Guest Service Associate/Wax Specialist
European Wax Center
09.2021 - 09.2022Read More
Customer Representative
Kiehl's
01.2020 - 07.2021Read More
The Spa Professional Academy
Esthetics Operator from Esthetics
Read More
Duke Ellington School of The Arts
High School Diploma
Read More