Chidi "Junior" Ezuma-Ngwu
MA
Summary
An IT Specialist proficient in managing others, being a team player and troubleshooting hardware and software components of technology used in IT company’s
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Manager
Pinnacle Live
Boston, MA
05.2023 - Current
- Used Z-scaler to assist with the integration of updated UI and software to other company laptops and provide a secure network under the company’s cloud infrastructure
- Authenticated new company laptops to our cloud server via Microsoft Azure
- Used CRM software to monitor and correct client orders (Intellivent Lightning)
- Used Internet Management Software to monitor and troubleshoot internet access in the hotel (Safety Net Access Portal)
- Responsible for providing training of AV set ups and company standards to Full-Time and Part Time (On Call) technicians
- Created Action Plans to coordinate large teams of techs for complicated setups and busy weeks
- Responsible for managing and configuring IDF closets within the hotel as needed
- Operated Advanced AV hardware/software for corporate events
Audio Visual Technician
Encore Global
Boston, MA
07.2023 - 10.2023
- Primary technician for equipment setup and troubleshooting for events spaces
- Responsible for set up of live AV equipment
- Assisted other hotels with complicated AV hardware setups
- Mentored other technicians on company policies and best practices
- Provided detailed documentation and data entry of client needs, the state of operations, and last minute changes needed to be made to management.
Quality Control Technican
Rentex Audio-Visual and Computer Rentals
Canton, MA
10.2022 - 04.2023
- Assisted with authenticating software from our server box to rental PCs and mobile devices
- Assisted with organizing my team during busy weeks to efficiently delegate work amongst all other technicians
- Performed diagnostic maintenance for AV and computer equipment and confirmed whether or not it passed or failed inspection
- Created and updated spread sheets for the quality of AV gear
- Assist other technicians with understanding and troubleshooting equipment
- Work with management to implement more efficient ways of troubleshooting equipment
- Ran network test on AV and computer gear to make sure network configurations on devices were up to standard
Jumper Security Guard
Kraft Group
Foxborough, MA
05.2022 - 01.2023
- Ensure safety of NFL players/celebrites during performances
- Communicated effectively with patrons to reaffirm them of their safety and address their concern when needed
- Escorted NFL players to extremely sensitive environments.
- Strictly followed company policies to uphold professional integrity whilst media was present
- Assisted new security staff with enforcing the correct policies at the appropriate times
- Analyzing potentially dangerous people to our clients
- Memorized stadium layout in order to effectively guide patrons to and from the stadium
Learning Space Technican
Plymouth State University
Plymouth, NH
09.2021 - 05.2022
- Tracked metrics logs and reporting
- Programmed Extron touch screen control panels and crestron control panels to provide teachers seamless transition between video equipment during lectures
- Performed preemptive maintenance of computer and AV hardware/software in learning spaces
- Repaired and troubleshooted web conferencing equipment and software i.e zoom WebEx, owls, logitech rally's, etc.
- Designed webpage layouts to accommodate mobile screens on our student rental site
- Used Ticketing systems to document in detail progress made on technical issues to inform the next technician what had already been done
- Responsible for repairing broken classroom equipment like smart boards, blu-ray players and computer hardware
Education
Associate of Science - Computer Science
Bunker Hill Community College
Charlestown, MA05.2025
High School Diploma -
King Philip Regional High School
Wrentham, MA06.2021
Skills
- Production
- Process Improvement
- Maintenance Planning
- Organizational Management
- Customer Service
- P&L Management
- Labor Relations
- Inventory Management
Certification
- Advanced Wireless Workbench 7
Accomplishments
- Received 3 Positive Reviews within our company Medallia portal
Timeline
Audio Visual Technician
Encore Global
07.2023 - 10.2023
Operations Manager
Pinnacle Live
05.2023 - Current
Quality Control Technican
Rentex Audio-Visual and Computer Rentals
10.2022 - 04.2023
Jumper Security Guard
Kraft Group
05.2022 - 01.2023
Learning Space Technican
Plymouth State University
09.2021 - 05.2022
Associate of Science - Computer Science
Bunker Hill Community College
High School Diploma -
King Philip Regional High School
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