Chidozie Nnaji
Summary
Dynamic Retail Merchandising Support Associate at Macy's, recognized for enhancing customer satisfaction through exceptional support and problem-solving skills. Demonstrated adaptability and effective communication, consistently exceeding performance metrics. Proven ability to balance multiple tasks while maintaining attention to detail, resulting in improved productivity and client outcomes.
Overview
1
1
year of professional experience
Work History
Retail Merchandising Support Associate
Macy's
07.2021 - 12.2022
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
- Responded proactively and positively to rapid change.
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Balanced multiple tasks simultaneously, maintaining focus on delivering optimal outcomes for each client interaction.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Abadina College
Oyo State, Nigeria05-2011
No Degree - Medical Assistant Tech
Florida Career College
Pembroke Pines, FLAssociate of Science - Human Services
Broward College
Pembroke Pines, FLSkills
- Customer support
- Customer relations
- Sales support
- Project Support
- Teamwork skills
- Adaptability and flexibility
- Effective communication
- Active listening
- Calm under pressure
- Team collaboration
- Organizational skills
- Customer service excellence
- Attention to detail
Timeline
Retail Merchandising Support Associate
Macy's
07.2021 - 12.2022
High School Diploma -
Abadina College
No Degree - Medical Assistant Tech
Florida Career College
Associate of Science - Human Services
Broward College
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