Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Hobbies and Interests
Languages
Timeline
Generic

Chidubem Amanda Ibe

Aubrey,TX

Summary

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Nurse Assistant

Prairie Estate Rehabilitation Center
05.2023 - Current
  • Established and continue to promote good oral and personal hygiene by aiding about 10 patients per shift with shaving, bathing, and teeth brushing
  • Offer immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Perform individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
  • Participate in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment
  • Utilize therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients
  • Provide care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Caregiver

Monarch Of Richardson
05.2019 - 07.2023
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders for about 10 patients per shift
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
  • Turned and positioned bed bound patients to prevent bedsores and maintain comfort levels
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Provided safe mobility support to help patients move around personal and public spaces
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
  • Assisted with daily living activities, running errands, and household chores.

Customer Service Specialist

JP Morgan Chase Bank NA
01.2017 - 12.2022
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Provided primary customer support to internal and external customers
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders
  • Addressed over 20 customer complaints daily and mitigated dissatisfaction by employing timely and on-point solutions
  • Maintained and managed customer files and databases.

Customer Service Representative

Glow Healthcare Solutions
03.2016 - 12.2016
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Responded to customer requests for products, services, and company information
  • Answered constant flow of 20 to 30 customer calls daily with minimal wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Updated account information to maintain customer records
  • Provided primary customer support to internal and external customers
  • Processed customer service orders promptly to increase customer satisfaction
  • Handled customer inquiries and suggestions courteously and professionally.

Education

High School Diploma -

Cornerstone Christian Correspondence School
Atlanta, CA
09.2022

Skills

  • CPR certified
  • Companionship and Emotional Support
  • Time Management
  • Direct Patient Care
  • Microsoft office proficient
  • Strong Ethics
  • Multitasking and Organization
  • Hoyer Lifting Equipment
  • Knowledge of State Regulations
  • Activities of Daily Living Assistance
  • Vital Signs Monitoring
  • Active Listening
  • Toileting Assistance

Certification

Certified Nursing Assistant

Additional Information

Cooking, singing, reading and caring for others is helpful in creating a great work-life balance.

Hobbies and Interests

  • Reading
  • Caring
  • Cooking
  • Singing

Languages

Igbo
Full Professional

Timeline

Certified Nurse Assistant

Prairie Estate Rehabilitation Center
05.2023 - Current

Caregiver

Monarch Of Richardson
05.2019 - 07.2023

Customer Service Specialist

JP Morgan Chase Bank NA
01.2017 - 12.2022

Customer Service Representative

Glow Healthcare Solutions
03.2016 - 12.2016

High School Diploma -

Cornerstone Christian Correspondence School

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Chidubem Amanda Ibe