Chidumebi Praise Otiocha
Tyler,TX
Summary
Proven in enhancing customer satisfaction and team efficiency, my tenure at Target showcased my ability to handle high-volume customer interactions with patience and adept complaint resolution. Expert in quality assurance and customer support, I consistently contributed to positive outcomes, achieving notable improvements in service delivery and operational effectiveness.
Overview
3
3
years of professional experience
Work History
Service Associate
Target
09.2024 - 12.2024
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
Cart Associate
Walmart
02.2024 - 05.2024
- Upheld company policies regarding cart usage, monitoring patron activity to prevent theft or misuse.
- Displayed adaptability by readily taking on additional responsibilities when necessary to support overall store operations.
- Fostered a positive shopping environment, greeting customers with a friendly demeanor and offering assistance as needed.
- Reduced wait times for shoppers by consistently maintaining an adequate supply of carts in designated areas.
Warehouse Associate
Tennis Express
05.2022 - 08.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Team Member
Whataburger
09.2021 - 05.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor of Science - Nursing
University of Texas At Tyler
Tyler, TX05-2026
High School Diploma -
Kipp Houston High School
Houston 05-2023
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
Timeline
Service Associate
Target
09.2024 - 12.2024
Cart Associate
Walmart
02.2024 - 05.2024
Warehouse Associate
Tennis Express
05.2022 - 08.2023
Team Member
Whataburger
09.2021 - 05.2022
Bachelor of Science - Nursing
University of Texas At Tyler
High School Diploma -
Kipp Houston High School
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