Chiedu Okeleke
Sugar Land,TX
Summary
Dynamic Pharmacy Technician Trainee at Nudo Pharmacy with proven problem-solving skills and a high success rate in resolving insurance claims. Adept at patient-centered communication and maintaining HIPAA compliance, I excel in creating welcoming environments and ensuring efficient medication dispensing while prioritizing patient care and safety.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Trainee
Nudo Pharmacy
03.2021 - Current
- Assist with prescription processing, medication dispensing, and pharmacy inventory management under pharmacist supervision
- Perform patient care tasks including vaccinations, medication preparation, and insurance processing
- Create a welcoming environment for patients and facilitated communication between patients and pharmacists to address concerns
- Process an average of 23 insurance claims daily and resolved claim rejections with a high success rate
- Review and verify customer information and insurance provider information.
Laboratory Assistant
University of Houston
08.2022 - 05.2023
- Prepared, sanitized, and organized laboratory materials, equipment, and specimens for student use
- Assisted with routine laboratory procedures while adhering to safety protocols and standard operating procedures
- Maintained cadaver integrity by ensuring proper moisture, coverage, and storage between lab sessions
- Disinfected and maintained grossing stations and laboratory workspaces at the end of each workday
- Supported faculty with coursework logistics, including printing exams, organizing assignments, and preparing labs for examinations
PEEPS Mentor
University of Houston
09.2019 - 12.2021
- Publicized the campus food pantry and the PEEPs Program, which supports College of Education students academically and through additional support services
- Helped establish a tutoring center and mentorship program for students experiencing academic challenges
- Assisted with operating the food pantry twice weekly to provide consistent access to resources
- Reorganized pantry inventory during non-operating hours to maintain efficiency and accessibility
- Distributed flyers and promoted programs across campus to increase awareness and student engagement
Medical Assistant
Next Level Urgent Care
11.2019 - 01.2021
- Measured and recorded vital signs in patient charts and the electronic medical record (EMR)
- Assisted physicians and medical providers with procedures including wound care, suture removal, and blood draws
- Performed diagnostic testing such as vision exams, electrocardiograms (EKG), pulse oximetry, peak flow, spirometry, inhalation treatments, and CLIA-waived laboratory tests
- Collected, labeled, and processed specimens for send-out testing in accordance with protocol
- Ensured efficient patient flow by greeting patients, escorting them to exam rooms, and initiating the registration process
Customer Service Cashier
Walgreens
07.2020 - 12.2020
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Customer Service Cashier
Walmart
03.2020 - 05.2020
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Counted money in drawers at beginning and end of each shift.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
Bachelor of Science - Public Health Education
University of Houston
Houston, TX12-2023
Skills
- Problem-solving skills
- Patient-centered communication
- Analytical thinking
- HIPAA compliance and confidentiality
- Strong organization and prioritization skills
- Cultural competence
- Attention to detail
Accomplishments
- Reduced prescribing errors by reaching out to prescribers to verify medication orders.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased customer retention by delivering high quality customer service from prescription drop-off to pick-up.
Certification
Bloodborne Pathogens
CPR- Adult& Pediatrics
First Aid
AED
Basic Life Support (BLS)
Timeline
Laboratory Assistant
University of Houston
08.2022 - 05.2023
Pharmacy Technician Trainee
Nudo Pharmacy
03.2021 - Current
Customer Service Cashier
Walgreens
07.2020 - 12.2020
Customer Service Cashier
Walmart
03.2020 - 05.2020
Medical Assistant
Next Level Urgent Care
11.2019 - 01.2021
PEEPS Mentor
University of Houston
09.2019 - 12.2021
Bachelor of Science - Public Health Education
University of Houston