Chiedza Moyo
Harare
Summary
Dynamic retail operations and Fast-Moving Consumer Goods (FMCG) professional with over 10 years of experience optimizing retail systems and procedures within Zimbabwe's largest retail group. A results-driven approach and unwavering commitment to achieving team objectives align seamlessly with corporate strategic goals. Strong financial acumen, meticulous attention to detail, and adaptability in fast-paced environments contribute to a proven track record of enhancing operational efficiency and customer satisfaction. Recognized for collaborative leadership skills that positively influence colleagues and consistently drive performance to exceed targets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Manager
OK Zimbabwe Limited
09.2022 - 03.2024
- This role entails oversight over branch operations from procurement, accounting and people management
- Achievements
- Oversee and manage all aspects of the business such as Accounting, HR, Sales and Operations.
- Review trade area and identify new market opportunities Keep in line with company growth strategy.
- Meet or exceed company profit goals.
- Manage accounting and budget information
- Participate in district training calls with other branches
- Source, train, coach and develop staff
- Address customer issues and concerns promptly
Branch Administrator
OK Zimbabwe Limited
06.2018 - 09.2022
- This role entails oversight over branch accounting operations
- Achievements
- Cash management of floats, receipts, cash payments and banking.
- Control Account Reconciliations.
- Managing credit customer accounts and maintaining relationships with them
- Management of fixed assets.
- Conducting stock takes.
- Documents processing and retention of invoices and asset movements.
- Performance management of branch in terms of turnover, expenses, profitability -personnel administration.
- Financial reporting to head office finance department; sales, float status, sundry debtor accounts status, contract staff salary authorisation, stockholding, profit and loss for manufacturing departments and approved invoices.
- Customer Service especially transaction queries and tender/ customer modes of payment
Branch Buyer
OK Zimbabwe Limited
09.2015 - 06.2018
- This role was focused on ensuring the branch was well presented and adequately stocked through timorous placement of orders with suppliers.
- Achievements
- Purchasing products which match the market segment
- Stock management; -Managing stock turn (sales versus capital tied in stock)
- Price management (managing Profit Margins and break-even points)
- Reporting on branch performance against competition on prices, products and service delivery
- Merchandising management
- Managing customer relationships both suppliers and customers
- Managing Key Result Areas for Assistant Buyers
- Customer Service Management.
Graduate Management Trainee
OK Zimbabwe Limited
08.2013 - 09.2015
- Training of all management aspects of a retail entity Areas covered included the following modules
- Achievements
- Receiving and Dispatch department
- Buying department -Documents Processing and Administration –
- Checkout Area Management
- Cash Office Management
- Manufacturing department
- Personnel Management
Education
Certificate - Retail Management Systems
OK Zimbabwe
01.2014
Bachelor of Science Honours Degree - Economics
University of Zimbabwe
01.2012
Skills
- Branch accounting oversight
- Employee engagement
- Supply chain procurement
- Customer service
- Query resolutions
- Stakeholder management
- Business etiquette
- Team working
- Staff motivation
- Strategic oversight
- Business planning
- Mixed-methods research approach
Certification
Certificate in Retail Management Systems (OK Zimbabwe)
Observed Core strengths
- Analytical: I do not take things at face value, i prefer to make decisions which is data driven.
- Great team player: I thrive well in team set-ups and i value team goals ahead of personal goals.
- Self-starter: I can execute duties with minimal supervision
Personal Values
As an economist, I abide by the highest levels of ethical professional conduct in conducting my day to day business and I believe in developing lasting relationships of trust with principals. I am also a person of integrity and this has been the backbone of my professional conduct.
Languages
English
Full Professional
Shona
Native or Bilingual
Timeline
Branch Manager
OK Zimbabwe Limited
09.2022 - 03.2024
Branch Administrator
OK Zimbabwe Limited
06.2018 - 09.2022
Branch Buyer
OK Zimbabwe Limited
09.2015 - 06.2018
Graduate Management Trainee
OK Zimbabwe Limited
08.2013 - 09.2015
Certificate - Retail Management Systems
OK Zimbabwe
Bachelor of Science Honours Degree - Economics
University of Zimbabwe