Chiemerie Olumba
Inglewood,CA
Summary
Hardworking, adaptable team member with experience in retail and restaurant environments. Skilled in teamwork, customer service, problem-solving, and maintaining a clean and organized workspace. Eager to bring a strong work ethic and positive attitude to a new team.
Overview
3
3
years of professional experience
Work History
Retail Store Associate
Shoprite Mall
Owerri, Imo State, Nigeria
05.2022 - 11.2024
- Assisted customers in locating products and providing product information.
- Processed transactions accurately using point-of-sale systems.
- Maintained inventory levels through regular stock checks and replenishment.
- Collaborated with team members to ensure a clean and organized sales floor.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Implemented merchandising strategies to optimize product visibility and sales performance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy yet satisfied the customer''s concerns.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Restaurant Team Member
Chukas Place
Owerri, Imo State, Nigeria
09.2023 - 10.2024
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Collaborated with team members to maintain cleanliness and organization in dining and kitchen areas.
- Trained new staff on operational procedures and company standards to ensure quality service.
- Assisted in inventory management by restocking supplies and monitoring product levels.
- Implemented best practices for food safety and sanitation, enhancing compliance with health regulations.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Processed customer payments and balanced cash drawers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
Education
Arts
Claret Academy Secondary School
Owerri, Imo State 06.2022
Skills
- Product knowledge & upselling
- Customer service & engagement
- Attention to detail
- Cash handling & POS transaction
- Food safety & sanitation
- Inventory, stocking & store maintenance
- Flexible scheduling & reliability
- Basic mathematics
- Communication & teamwork
Languages
English
Native or Bilingual
Timeline
Restaurant Team Member
Chukas Place
09.2023 - 10.2024
Retail Store Associate
Shoprite Mall
05.2022 - 11.2024
Arts
Claret Academy Secondary School