Mercy Omenugwa
East Oshawa,Ontario
Summary
Accomplished professional with expertise in negotiation mastery, fast-paced customer service, and prioritisation and time management. Demonstrates exceptional scheduling expertise and office resource management, ensuring seamless business operations. Proficient in business correspondence and brand standard implementation, consistently delivering customer service excellence. Known for creative thinking and a commitment to maintaining high standards. Aims to leverage skills to drive organisational success and enhance customer satisfaction.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work History
Manager's assistant
Shoprite Mall
Enugu, Enugu State
02.2023 - 08.2024
- Handled company finances prudently with meticulous record keeping.
- Prepared professional business correspondence on behalf of senior staff and organisation.
- Documented conferences, meetings and appointments with verbatim reports.
- Tracked expenses in [Software] and met budget targets.
- Created expense reports with matching receipts.
- Facilitated interdepartmental coordination for smooth operations.
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
- Conducted research for informed business strategies.
- Organised master calendar of appointments, operational targets and projects.
- Screened incoming phone calls and relayed detailed messages.
Customer sales representative
Palm Shopping Mall
Owerri, Imo State
10.2020 - 11.2022
- Promoted customer loyalty scheme at checkout.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Processed orders quickly and accurately ensuring seamless checkout process.
- Resolved conflicts for smoother communication channels.
- Addressed customer questions, alleviating concerns and doubts.
- Provided product information, influencing purchase decisions.
Education
Bachelor of Science - Microbiology
Imo State University
Owerri 10.2017 - 09.2020
WASSCE -
Holy Family International Secondary School
Mbaise, Nigeria 09.2010 - 06.2016
Skills
- Negotiation mastery
- Fast-paced customer service
- Prioritisation and time management
- Scheduling expertise
- Office resource management
- Business correspondence
- Brand standard implementation
- Customer service excellence
- Creative thinking
Timeline
Manager's assistant
Shoprite Mall
02.2023 - 08.2024
Customer sales representative
Palm Shopping Mall
10.2020 - 11.2022
Bachelor of Science - Microbiology
Imo State University
10.2017 - 09.2020
WASSCE -
Holy Family International Secondary School
09.2010 - 06.2016
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