CHIEMEZIE OKOBI
Union
Summary
Campus Operations professional with experience supporting daily operations, coordinating logistics and events, managing facilities-related activities, and collaborating across departments. Strong background in project coordination, vendor communication, problem-solving, and organizational planning. Recognized for reliability, attention to detail, and the ability to manage multiple priorities in fast-paced environments.
Overview
1
1
Certification
15
15
years of professional experience
Work History
CAMPUS OPERATIONS COORDINATOR
CUNY School of Professional Studies
New York, NY
03.2025 - Current
- Managed daily campus operations across classrooms, offices, and shared spaces, ensuring prompt resolution of facilities and service issues.
- Helped reduce the campus Not Found (NFD) asset rate from 50.88% to 8.37% by researching records, correcting information, and working with departments to verify asset locations.
- Maintain campus asset records by receiving and tagging equipment, verifying locations, processing transfers, reconciling records, and preparing e-waste documentation.
- Coordinated staff onboarding and offboarding, including workstation setup, office moves, event and room setups, ID-card requests, signage, supplies, and room readiness.
- Maintained campus asset records by receiving and tagging equipment, verifying locations, processing transfers, reconciling records, and preparing e-waste documentation to support efficient asset management.
- Support staff onboarding and offboarding, workstation setup, office moves, event and room setups, ID-card requests, signage, supplies, and room readiness.
FACILITIES AND OPERATIONS ADMIN
Luxoft USA Inc.
New York, NY
11.2011 - 07.2024
- Managed day-to-day office and facilities operations, ensuring organized and efficient workplace environment.
- Collaborated with vendors and building management on repairs, maintenance, and office services, following up to ensure timely completion.
- Conducted routine facility inspections, reported issues, and ensured resolution through effective follow-up.
- Conducted routine facility inspections, reported issues that needed attention, and followed up until they were resolved.
TECHNICAL SUPPORT / EDISCOVERY ANALYST
Merck & Co.
Rahway, NJ
10.2019 - 07.2021
- Recovered data from 120+ encrypted hard drives and troubleshoot technical issues, helping cut recovery time by 30%.
- Recovered data from 120+ encrypted hard drives and troubleshot technical issues, reducing recovery time by 30%.
- Managed 500+ Active Directory accounts, including account creation, access updates, profile changes, and deactivations.
- Reviewed and organized recovered data for accuracy prior to delivery to legal and investigative teams.
IT HELP DESK ANALYST
ZT Systems
Secaucus, NJ
01.2019 - 10.2019
- Delivered Tier 1 technical support to 300+ users, resolving 50+ tickets weekly related to hardware, software, account, connectivity, and peripheral issues.
- Managed Active Directory user accounts, roles, permissions, and Group Policy settings based on user and business needs.
- Configured and troubleshot firewalls, routers, and switches, enhancing network security and connectivity.
- Supported users remotely and in-person across multiple locations, documenting troubleshooting steps and creating training materials.
Education
Bachelor of Arts - Economics
Montclair State University
Montclair, NJ01-2019
Skills
- IT support
- Asset management systems
- Service Management: Freshdesk, ServiceNow, Jira
- Productivity: Microsoft Excel, Teams, Google Workspace
- IT administration tools
- Work order system
- Space utilization
- Facility upkeep
- Crisis management
- Safety protocols
- Facilities management
- Equipment management
- Project coordination
- Event coordination
- Asset tracking
Certification
CompTIA A+ | ITIL Foundation | Per Scholas IT Training (2019 - 2020)
Personal Information
Title: Campus Operations | Facilities | Asset Management | IT Support
Timeline
CAMPUS OPERATIONS COORDINATOR
CUNY School of Professional Studies
03.2025 - Current
TECHNICAL SUPPORT / EDISCOVERY ANALYST
Merck & Co.
10.2019 - 07.2021
IT HELP DESK ANALYST
ZT Systems
01.2019 - 10.2019
FACILITIES AND OPERATIONS ADMIN
Luxoft USA Inc.
11.2011 - 07.2024
Bachelor of Arts - Economics
Montclair State University