Open To Work
Chien Phan
New Orleans
Work Preference
Summary
Results-oriented Team Manager with a strong background in technical, leadership, customer relationship management, and process optimization. Proven success in enhancing team performance and client satisfaction through effective communication and analytical skills. Committed to fostering high-performance cultures and driving operational efficiency.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Team Manager
MiTek Vietnam
Ho Chi Minh City
01.2019 - 06.2025
- Led a diverse team of about 60 members, working on Drafting, 3D Design, Estimating, Roof Structure Design, Plumbing, Footing of Residential Construction of Australia's top builder.
- Fostered collaborative, high-performance culture by promoting teamwork and open communication.
- Set goals for performance
- Monitored team performance, identified areas of improvement and provided feedback to employees.
- Collaborated with other managers across the organization.
- Provided guidance, coaching and mentoring to individual team members.
- Analyzed business performance data to identify areas of strength and improve areas of weakness.
- Create and develop the training process and training material.
- Reviewed candidate resumes and scheduled interviews with potential new hires.
- Delivered regular reports to Operation Manager on team performance and strategic recommendations to address challenges.
- Facilitated external and internal training opportunities to support continuous learning and professional development within the team.
- Run customer meetings regularly.
- Implemented customer feedback mechanisms, leading to an improvement in client satisfaction.
- Cultivated strong customer relationships through regular communication and personalized support.
Team Leader
MiTek Viet Nam
Ho Chi MInh City
03.2016 - 12.2018
- Led team in daily operations, ensuring timely project completion on estimating/bill of quantities, roofing structure design, wall panel, footing, and plumbing for multiple builders and suppliers in Australia.
- Coordinated workflow with customers to improve communication and streamline processes.
- Delegated daily tasks to team members and monitored progress to maximize group productivity.
- Facilitated training sessions to develop team skills and knowledge base.
Construction Estimator
MiTek Viet Nam
Ho Chi Minh City
06.2013 - 02.2016
- Reviewed design drawings and blueprints to ensure precise quantity take-offs for accurate cost estimation.
- Analyzed project specifications to prepare accurate cost estimates for construction projects.
- Utilized cost estimation software to enhance efficiency of estimating process and improve accuracy.
- Coordinated with vendors, suppliers, and subcontractors to gather pricing information for comprehensive budgeting.
Education
Bachelor of Science - Construction Engineering
Ho Chi Minh City, Uiniversity of Architecture
Ho Chi Minh City, Viet Nam05-2013
Associate of Science - Electrical, Electronic Engineering
Delgado Community College
New Orleans, LASkills
- Customer relationship management
- Team development
- Leadership
- Resource allocation
- Team collaboration
- Effective communication
- Mentoring
- Process optimization
- Analytical thinking
- Documentation
Certification
ArchiCAD
Affiliations
Playing Soccer
Accomplishments
"Staff of the month" award 3 times in one year for delivering outstanding production.
Timeline
Team Manager
MiTek Vietnam
01.2019 - 06.2025
Team Leader
MiTek Viet Nam
03.2016 - 12.2018
Construction Estimator
MiTek Viet Nam
06.2013 - 02.2016
Bachelor of Science - Construction Engineering
Ho Chi Minh City, Uiniversity of Architecture
Associate of Science - Electrical, Electronic Engineering
Delgado Community College