Summary
Overview
Work History
Education
Skills
Clinicals
Certification
Accomplishments
Languages
Work Availability
Work Preference
Software
Interests
Timeline
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CHIHIRO KATO

Culver City,CA

Summary

With over 10 years of experience in customer service and sales, I have developed exceptional skills in providing outstanding service and driving sales growth. As a team leader for the past 2 years, I successfully guided and motivated my team to achieve their targets. In addition, my 7+ years of international experience have provided me with a deep understanding of diverse cultures and the ability to quickly adapt to new environments. My strong active listening skills, problem-solving abilities, and adaptability make me an asset in any customer-facing role. Furthermore, as a valedictorian graduate from CDI nursing school, I have demonstrated a high level of goal achievement. My passion lies in continuing my medical education and utilizing my skills to support those in need.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer support, team leader (work from home)

Sakura Driving School Co.,Ltd.
01.2021 - 01.2024
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Giving lessons for driving license knowledge test
  • Monitoring team performance & providing feedback
  • Training new staffs

Customs clearance administrator

Nippon Express
01.2019 - 01.2020
  • Preparing customs clearance export documents in time
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.

Corporate sales

Actbrain Co., Ltd.
01.2017 - 01.2019
  • Nurtured a professional network, resulting in new leads and opportunities for corporate sales growth.
  • Increased corporate sales by identifying new business opportunities and building strong client relationships.
  • Developed strong relationships with candidates, ensuring a positive experience and promoting long-term connections within the industry.

Corporate sales

GO GO Entertainment Co., Ltd.
01.2015 - 01.2016
  • Building and maintaining strong relationships with clients as Pokémon licenser

Sales Assistant & Visual Merchandiser

ZARA Hamngatan
01.2011 - 01.2015
  • Creating and maintaining store displays
  • Analyzing sales figures
  • Increased sales by building strong customer relationships and providing excellent service.

Education

Vocational nurse program -

CAREER DEVELOPMENT INSTITUTE
Los Angeles, CA
01-2025

Bachelor of law -

SEIJO UNIVERSITY
Tokyo, Japan
01.2010

Skills

  • Active listening
  • Problem solving
  • Teamwork
  • Multitasking
  • Coaching and mentoring
  • Customer relations
  • Adaptability
  • Team management

Clinicals

  • Playa del Rey Center
  • Marina Pointe Healthcare & Subacute
  • Kindred Hospital South Bay
  • Centinela Hospital Medical Center
  • PM Pediatrics
  • Via Care Community Health Center

Certification

  • Licensed vocational nurse - 03/2025-current

Accomplishments

  • Supervised team of 4-5 staff members.
  • Brought in 40 new customers in one year.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Student Motivation - Suggested study materials according to their levels and 95% students passed knowledge test

Languages

English
Japanese
Swedish

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementPersonal development programsHealthcare benefitsPaid sick leave401k matchCompany CulturePaid time offTeam Building / Company Retreats

Software

Microsoft Office

Mac OS

Interests

Yoga

Walking

Timeline

Customer support, team leader (work from home)

Sakura Driving School Co.,Ltd.
01.2021 - 01.2024

Customs clearance administrator

Nippon Express
01.2019 - 01.2020

Corporate sales

Actbrain Co., Ltd.
01.2017 - 01.2019

Corporate sales

GO GO Entertainment Co., Ltd.
01.2015 - 01.2016

Sales Assistant & Visual Merchandiser

ZARA Hamngatan
01.2011 - 01.2015

Vocational nurse program -

CAREER DEVELOPMENT INSTITUTE

Bachelor of law -

SEIJO UNIVERSITY
CHIHIRO KATO