Chika Morkah
Cleveland,OH
Summary
Dedicated and proactive professional with strong experience in customer service, problem-solving, program coordination, and process improvement. Adept at building relationships, resolving issues, and delivering exceptional service experiences. https://www.linkedin.com/in/chikamorkah/
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Z Transport LLC
Cleveland, OH
03.2022 - Current
- Streamlined warehouse operations, ensuring a 30% improvement in efficiency through process enhancements
- Directed teams across multiple shifts, emphasizing customer-centric service delivery
- Resolved client inquiries regarding trip status or delivery route issues promptly.
DEI Program Coordinator
International Community Council Worldwide Intercultural Network
Cleveland, OH
03.2019 - 03.2021
- Implemented inclusive outreach programs, fostering engagement with diverse community groups
- Revolutionized relationship-building strategies to improve customer connections and service delivery
- Explained program offerings, collaborations and requirements to participants and answered related questions.
DEI Specialist & Administrative Coordinator
HFLA of Northeast Ohio
Cleveland, OH
03.2020 - 07.2020
- Enhanced financial accessibility for customers through innovative DEI strategies.
- Created solutions that improved administrative workflows and service responsiveness.
- Determined consumers need to provide products and services appealing to a more extensive market.
Student Engagement Counselor
Cleveland State University
Cleveland, OH
07.2018 - 05.2019
- Delivered tailored campus programs and services to international students, ensuring positive experiences.
- Coordinated with departments to ensure the effective resolution of student service challenges.
- Coordinated resources to support students and help them achieve set goals.
Conference Services Coordinator
Cleveland State University
Cleveland, OH
08.2016 - 08.2018
- Managed event logistics to ensure seamless service delivery and customer satisfaction.
- Created efficient resource allocation systems that enhanced operations.
- Resolved customer complaints promptly while upholding company standards.
Education
Master of Arts - Psychology and Diversity Management
Cleveland State University
Cleveland, OH05.2019
Master of Arts - International Relations
Cleveland State University
Cleveland, OH12-2017
Bachelor of Arts - Mass Communication
Babcock University
Ogun State, Nigeria06.2009
Skills
- Active Listening
- Conflict Resolution
- Problem-Solving
- Process Improvement
- Effective communication
- Computer proficiency
- Customer service
- Data entry
Timeline
Warehouse Associate
Z Transport LLC
03.2022 - Current
DEI Specialist & Administrative Coordinator
HFLA of Northeast Ohio
03.2020 - 07.2020
DEI Program Coordinator
International Community Council Worldwide Intercultural Network
03.2019 - 03.2021
Student Engagement Counselor
Cleveland State University
07.2018 - 05.2019
Conference Services Coordinator
Cleveland State University
08.2016 - 08.2018
Master of Arts - Psychology and Diversity Management
Cleveland State University
Master of Arts - International Relations
Cleveland State University
Bachelor of Arts - Mass Communication
Babcock University
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